Paula Lopez
Hayward,CA
Summary
Proven problem-solver and relationship builder, excelled in customer service and data entry at Taqueria Azteca and Launderlux. Enhanced customer loyalty and operational efficiency through critical thinking and meticulous attention to detail, achieving high standards in client satisfaction without exceeding a 55-word limit.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Cashier
Taqueria Azteca
11.2012 - Current
- Resolved disputes and conflicts efficiently under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Laundry and Dry Cleaning Assistant
Launderlux
03.2024 - 06.2024
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
- Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
Education
10th Grade Highest -
Hayward High
Hayward, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
Timeline
Laundry and Dry Cleaning Assistant
Launderlux
03.2024 - 06.2024
Customer Service Representative Cashier
Taqueria Azteca
11.2012 - Current
10th Grade Highest -
Hayward High
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