Summary
Overview
Work History
Education
Skills
Timeline
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Paula MacDonald

Middletown,OH

Summary

I am a dedicated employee with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.

Overview

38
38
years of professional experience

Work History

Police/Fire 911 Dispatcher

Middletown Division Of Police
06.1999 - Current
  • Monitor and support Police and Fire personnel during high-risk situations by providing vital information to ensure their safety via radio responses.
  • Dispatch and coordinate emergency services teams according to high-priority calls.
  • Collaborate with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Assess emergency requests and made quick judgment calls to determine appropriate action.
  • Increase situational awareness among responding units through timely updates on evolving incident conditions.
  • Serve as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Manage high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Facilitate seamless communication between law enforcement, fire, and medical services during critical incidents.
  • Communicate pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Provide exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Foster supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
  • Perform dispatch related clerical duties including processing and filing of various logs, reports, hit conformation requests & responses and teletypes.
  • BMV and LEADS data entry and the utilization of criminal history data for the entry of warrants, missing persons, stolen vehicles and articles.

Quality Assurance Inspector

Pioneer Industrial Components
05.1987 - 06.1999
  • Resolved complex technical issues, improving client satisfaction and retention.
  • Used automated testing tools to identify critical defects, increasing product reliability.
  • Implemented quality control protocols, reducing error rates in production.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
  • Kept detailed records of quality and imperfect products.
  • Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
  • Improved production efficiency with timely reporting of inspection results to relevant parties.

Education

Skills

  • Consistent Performance Under Pressure
  • Strategic Decision-Making
  • Focused Listening Ability
  • Experienced in Software Utilization

Timeline

Police/Fire 911 Dispatcher

Middletown Division Of Police
06.1999 - Current

Quality Assurance Inspector

Pioneer Industrial Components
05.1987 - 06.1999

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Paula MacDonald