Paula MacDonald
Middletown,OH
Summary
I am a dedicated employee with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
38
38
years of professional experience
Work History
Police/Fire 911 Dispatcher
Middletown Division Of Police
Middletown, OH
06.1999 - Current
- Monitor and support Police and Fire personnel during high-risk situations by providing vital information to ensure their safety via radio responses.
- Dispatch and coordinate emergency services teams according to high-priority calls.
- Collaborate with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assess emergency requests and made quick judgment calls to determine appropriate action.
- Increase situational awareness among responding units through timely updates on evolving incident conditions.
- Serve as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Manage high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Facilitate seamless communication between law enforcement, fire, and medical services during critical incidents.
- Communicate pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Provide exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Foster supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
- Perform dispatch related clerical duties including processing and filing of various logs, reports, hit conformation requests & responses and teletypes.
- BMV and LEADS data entry and the utilization of criminal history data for the entry of warrants, missing persons, stolen vehicles and articles.
Quality Assurance Inspector
Pioneer Industrial Components
Springboro, OH
05.1987 - 06.1999
- Resolved complex technical issues, improving client satisfaction and retention.
- Used automated testing tools to identify critical defects, increasing product reliability.
- Implemented quality control protocols, reducing error rates in production.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
Education
Skills
- Consistent Performance Under Pressure
- Strategic Decision-Making
- Focused Listening Ability
- Experienced in Software Utilization
Timeline
Police/Fire 911 Dispatcher
Middletown Division Of Police
06.1999 - Current
Quality Assurance Inspector
Pioneer Industrial Components
05.1987 - 06.1999