Paula Makidon
Davison
Summary
Dynamic professional with extensive experience in scheduling and customer service, notably at Verizon Wireless. Proven ability in timesheet management and client-specific scheduling, enhancing team productivity and customer satisfaction. Recognized for exceptional conflict resolution skills and a commitment to delivering outstanding service in fast-paced environments.
Overview
32
32
years of professional experience
Work History
SCheduler
Premier Security Solutions
08.2023 - Current
- Scheduling of employee for security detail in multiple states across the united states.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Direct Fillfullment
JCPenney
11.2021 - 01.2024
- Receiving, packaging and shipping customer orders.
- Processing returns to ship to main return center
- Assisting customers in locating items throughout the store
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service
Diplomat Specialty Pharmacy
09.2019 - 02.2020
- Built positive relationships with customers by providing exceptional customer service.
- Provided exceptional customer service to internal and external customers.
- Provided exceptional customer service for ideal experiences.
- Exercised composure under pressure and in escalated customer service scenarios.
- Answering/Transferring calls, filling prescriptions
- Submitting scripts to Insurance Companies
Senior Customer Service Representative
Verizon Wireless
07.2003 - 09.2019
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managing of all Inventory
- Sales to customers
Office Manager
Northwest Propane
06.1996 - 11.2001
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Accounts Receivables
- Filing small claims court proceedings for company and representing company in those hearings
Night Manager
Complete Party Store
10.1993 - 12.1996
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Scheduling of all employees
- All banking for the company and payroll
Education
High School Diploma -
Davison High School
Davison, MISkills
- Schedule verification
- Client-specific scheduling
- Timesheet management
- Patient registration
Timeline
SCheduler
Premier Security Solutions
08.2023 - Current
Direct Fillfullment
JCPenney
11.2021 - 01.2024
Customer Service
Diplomat Specialty Pharmacy
09.2019 - 02.2020
Senior Customer Service Representative
Verizon Wireless
07.2003 - 09.2019
Office Manager
Northwest Propane
06.1996 - 11.2001
Night Manager
Complete Party Store
10.1993 - 12.1996
High School Diploma -
Davison High School