Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Quote
Websites
Interests
Timeline
BusinessAnalyst
Paula Marchetto

Paula Marchetto

New Lebanon,NY

Summary

Adept at enhancing customer experience and streamlining operations, I significantly raised satisfaction rates at Family Dollar through strategic merchandise displays and efficient problem-solving. Skilled in vendor management and customer service, my approach to leadership and inventory control has consistently improved store performance and team productivity.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Diligent ASM with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.


Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
09.2022 - 11.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Universal Finacial Services Representative

Berkshire Bank
01.2021 - 05.2021
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Contributed to process improvements by sharing feedback from customer interactions with management teams.
  • Streamlined service processes for quicker response times, leading to improved customer experiences.
  • Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
  • Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
  • Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
  • Participated in cross-functional projects aimed at enhancing overall service quality and efficiency levels.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
  • Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Positively engaged with customers and maintained professional appearance as company representative.

Assistant Store Manager

Family Dollar
08.2013 - 06.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Education

No Degree - Veterinary Technician

Penn Foster College
Scottsdale, AZ

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store organization
  • Inventory control
  • Store opening and closing
  • POS systems
  • Pricing and markdowns
  • Transaction processing
  • Vendor management

Accomplishments

  • Achieved Incredible Leadership through effectively helping with running the store while Manager was on vacation time.
  • Supervised team of 7 staff members.
  • Collaborated with team of 7 in the development of Inventory.
  • Achieved raises and promotions by proving myself and ability to supervise employees, keep customers happy, control all cash and transactions with accuracy and efficiency.

Certification

  • NY State Driver's License
  • First Aid Certification
  • Home Health Aide (HHA) Certification
  • Child Development Associate (CDA) Certificate

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home option401k matchPaid sick leaveFlexible work hoursCareer advancement

Quote

The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown

Interests

Crafting with Cricut

Scentsy

Friends & Family

Most importantly, spending time with my son

Timeline

Assistant Store Manager

Family Dollar
09.2022 - 11.2024

Universal Finacial Services Representative

Berkshire Bank
01.2021 - 05.2021

Assistant Store Manager

Family Dollar
08.2013 - 06.2018

No Degree - Veterinary Technician

Penn Foster College

Similar Profiles

CREATE PROFILE
Paula Marchetto