Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Marshall

NAPLES,FL

Summary

Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to [Number] pounds. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

14
14
years of professional experience

Work History

Warehouse, Office, and Delivery Coordinator

Floor And Decor
03.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Administrative Assistant

Lowes Home Improvment
10.2017 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Customer Service Assistant/Cashier Team Lead

Winn Dixie Supermarket
01.2009 - 09.2017
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Took cash and credit card payments via phone, in person, and through email.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Used [Software] to keep records of customer interactions, customer accounts, and file documents.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Prepared [Type] reports by collecting and analyzing customer information.
  • Opened and maintained [Number] customer accounts by recording account information.

Education

Associate of Science - Legal Administrative Assistance

Colorado Technical University
Colorado Springs, CO
11.2011

Skills

  • Daily Logs
  • Critical Thinking
  • Professional Relationships
  • Customer Inquiries
  • Shipment Coordination
  • Web-Based Logistics Information Systems
  • Inventory Management
  • Recordkeeping Requirements
  • Daily Operations Management
  • Loss Prevention Strategies
  • Customer Needs Assessments
  • Great Planning Skills

Timeline

Warehouse, Office, and Delivery Coordinator

Floor And Decor
03.2022 - Current

Administrative Assistant

Lowes Home Improvment
10.2017 - 12.2021

Customer Service Assistant/Cashier Team Lead

Winn Dixie Supermarket
01.2009 - 09.2017

Associate of Science - Legal Administrative Assistance

Colorado Technical University

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Paula Marshall