Paula Mccorkle
Port Jervis
Summary
Experienced professional in customer service and conflict management with a strong background in safety and compliance. Skilled in analytical problem-solving and leveraging technology to improve operations. Focused on delivering support that aligns with organizational goals and enhances stakeholder relationships.
Overview
20
20
years of professional experience
Work History
Correction Officer
Green Haven Correctional Facility
Stormville
05.2024 - 12.2024
- Supervised inmate activities and maintained safety within correctional facility.
- Conducted regular inspections of facilities to ensure compliance with safety standards.
- Monitored inmate behavior and reported any violations or disturbances promptly.
- Assisted in the implementation of rehabilitation programs for incarcerated individuals.
- Managed emergency situations by following established protocols and procedures.
CNA
Preferred Home Care
Middletown
09.2019 - 08.2024
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to the healthcare team.
- Documented patient care activities in electronic health records accurately.
- Provided emotional support and companionship to enhance patient well-being.
- Educated patients and families about health management and safety practices.
- Maintained a clean and safe environment for optimal patient comfort.
Hostess
Resort World Casino
Monticello
01.2018 - 09.2019
- Greeted guests warmly and escorted them to their tables promptly.
- Managed reservation systems to ensure efficient seating arrangements.
- Coordinated with servers to maintain smooth dining service flow.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest inquiries and resolved concerns in a professional manner.
- Monitored dining area for cleanliness and organized table settings effectively.
- Engaged with guests to create a welcoming atmosphere throughout the casino restaurant.
- Collaborated with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
CNA
WillCare Home Healthcare
Middletown
06.2014 - 09.2016
- Assisted patients with daily living activities and personal hygiene.
- Provided emotional support and companionship to enhance patient well-being.
- Monitored vital signs and reported changes to the healthcare team.
- Documented patient care activities in electronic health records accurately.
Executive Assistant
Saju Electric Corp
New York
08.2012 - 05.2014
- Resolve customer's complaints via phone, and email.
- Act as the company's gatekeeper.
- Coordinated travel arrangements and itineraries for senior management.
- Managed executive calendars and scheduled appointments efficiently.
- Prepared meeting agendas and documented minutes for corporate meetings.
- Organized company events and maintained office supplies inventory.
- Trained new administrative staff on company policies and systems.
Sales Representative
Travelers Resort
01.2005 - 04.2007
- Assist with placements of orders, and refunds or exchange.
- Developed key customer relationships to increase sales.
- Promoted Traveler Resort packages through various marketing channels.
- Engaged customers to identify travel preferences and needs.
- Negotiated deals and handled complaints or objections.
Education
Bachelor's - Psychology
State University of New York at New Paltz
New Paltz, NY05-2026
Associate in Arts - Psychology
Rockland Community Colelege
Suffern, NY12-2022
Skills
- Surveillance technology
- Crisis intervention
- Conflict Management
- Customer service
- Analytical
- Adaptability
- Communication skills
Timeline
Correction Officer
Green Haven Correctional Facility
05.2024 - 12.2024
CNA
Preferred Home Care
09.2019 - 08.2024
Hostess
Resort World Casino
01.2018 - 09.2019
CNA
WillCare Home Healthcare
06.2014 - 09.2016
Executive Assistant
Saju Electric Corp
08.2012 - 05.2014
Sales Representative
Travelers Resort
01.2005 - 04.2007
Bachelor's - Psychology
State University of New York at New Paltz
Associate in Arts - Psychology
Rockland Community Colelege