Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Paula McGee

Marina del Rey,CA

Summary

Dynamic Customer Care Manager at King Technology Group, LLC, adept at enhancing customer relations and streamlining accounts management. Proven expertise in invoicing accuracy and payment processing, driving timely collections. Recognized for fostering team collaboration and delivering exceptional service, ensuring client satisfaction and operational efficiency.

Overview

45
45
years of professional experience

Work History

Customer Care Manager

King Technology Group, LLC
Aliso Viejo, CALIFORNIA
07.1999 - Current
  • Collaborated across departments to address customer needs effectively and efficiently.
  • Managed accounts receivable processes to ensure timely collection of payments.
  • Oversaw accounts payable functions to maintain vendor relationships and timely payments.
  • Handled invoicing tasks to guarantee accurate billing for services rendered.
  • Performed transcription duties to provide precise documentation and records.
  • Provided customer support desk assistance to resolve inquiries and issues promptly.

Marvin Poer

Marketing Assitant
Irvine
01.1995 - 06.1999
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Identified and refined potential leads to enhance the quality of prospects.

Receptionist/Marketing

Lacerte Software
Long Beach, CA
03.1993 - 02.1995
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted visitors and provided them with assistance.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Monitored office supplies inventory and placed orders when necessary.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Medical Assistant/X-Ray Technician

John R. Findlay, MD
Long Beach, CA
01.1980 - 02.1993
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Education

Radiology

Long Beach City College
Long Beach, CA
06-1981

Medical Assisting

Bryman School
Long Beach
05-1978

Skills

  • Customer service
  • Accounts management
  • Invoicing accuracy
  • Database management
  • Payment processing
  • Team collaboration
  • Data entry
  • Customer relations

References

References available upon request.

Timeline

Customer Care Manager

King Technology Group, LLC
07.1999 - Current

Marvin Poer

Marketing Assitant
01.1995 - 06.1999

Receptionist/Marketing

Lacerte Software
03.1993 - 02.1995

Medical Assistant/X-Ray Technician

John R. Findlay, MD
01.1980 - 02.1993

Radiology

Long Beach City College

Medical Assisting

Bryman School

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