Paula Michaels
Fort Worth
Summary
Results-driven case management professional with a proven record of effective client advocacy and support. Experienced in conducting comprehensive assessments and developing individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
7
7
years of professional experience
Work History
IDD Case Manager
Volunteers of America
11.2025 - Current
- Coordinated comprehensive case management services for IDD client populations who receive DBMD and TXHML non waiver services.
- Conducted assessments to determine client needs and develop tailored service plans.
- Facilitated referrals to community resources, enhancing support networks for clients.
- Monitored client progress and adjusted plans to ensure effective service delivery.
- Implemented best practices in case documentation, improving accuracy and compliance standards.
- Advocated for client rights and access to services, strengthening community partnerships.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
HR Coordinator
Volunteers of America
08.2025 - 11.2025
- Efficiently manages all employee filing tasks, including scanning, organizing mail, and ensuring the accuracy of records.
- Assist in preparing comprehensive internal and external HR reports, including the monthly TDCJ reports and reporting new hires to the Texas Attorney General.
- Performs data entry for benefit vendors, including new hires and terminations, and conducts monthly and open enrollment benefit audits.
- Efficiently managing monthly shipments of service awards, annual wellness bags, new hire bundles, wellness calendars, and W-4 mailings.
- Enrolls new van drivers into the driver training system.
- Manages billing reconciliation for DPS.
- Assists with special projects as assigned by the HR department.
Administrative Assistant
Farr Music
01.2023 - 08.2025
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their visit.
- Assisted with recruitment and onboarding of new employees.
- Prepared and edited correspondence, reports, presentations, and other documents as needed.
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner.
- Managed expense reports by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests promptly.
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times.
- Demonstrated proficiency in HRIS software BambooHR, Gusto, and Microsoft Suite.
Direct Care Professional
Kenmar Residential Services, Inc
08.2018 - 04.2024
- Working with individuals with intellectual developmental disabilities 18+
- Compliant with all ICF rules and regulations regarding standards of care and safety.
- Assisting individuals with activities of daily living (transferring, ambulating, toileting, bathing, and dressing).
- Performing tasks consistent with the Medication Administration Record while accurately documenting in the Mars.
- Documenting and reporting all accident, medical, and behavior incident forms in a timely manner, thoroughly, and accurately.
- Preparing and serving food in a healthy manner while following the diet guidelines specific for each client.
- Supporting clients with field trips, social activities, church, arts and crafts, music, and Special Olympics.
- Building an ongoing positive work relationship with the resident director and coworkers while also building a trusting rapport with the clients and their families.
Education
Bachelor of Science - Public Health
The University of Texas At Arlington
Arlington, Texas, TXAssociate of Applied Science - Mental Health and Human Services
Tarrant County College
Fort Worth, TXAssociate of Arts - High Honors
Tarrant County College
Fort Worth, TX12.2025
Skills
- Time Management
- Case management
- Case documentation
- Documentation and reporting
- Organization and multitasking
- Conflict resolution
- Client advocacy
- Care coordination
- Records management
- Crisis intervention
- Home visits and inspections
- Case needs assessment
- Direct patient care
Languages
English
Timeline
IDD Case Manager
Volunteers of America
11.2025 - Current
HR Coordinator
Volunteers of America
08.2025 - 11.2025
Administrative Assistant
Farr Music
01.2023 - 08.2025
Direct Care Professional
Kenmar Residential Services, Inc
08.2018 - 04.2024
Bachelor of Science - Public Health
The University of Texas At Arlington
Associate of Applied Science - Mental Health and Human Services
Tarrant County College
Associate of Arts - High Honors
Tarrant County College