Paula Milauskas

• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Assisted clients with inquiries, providing exceptional customer service and support.
• Coordinated appointment scheduling for staff and clientele, optimizing workflow efficiency.

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• Responded to phone calls and emails promptly, addressing client needs effectively.
• Collaborated with team members to enhance front desk procedures and service quality.
• Supported inventory management by monitoring office supplies and placing orders as needed.
• Verified all patients insurance benefits and obtained necessary authorizations and referrals as required.
• Discussed all benefits and payment requirements with patients.
• Registered patients in our EMR and coordinated with the billing department to ensure accuracy of data.

• Managed front desk operations, ensuring seamless guest check-ins and check-outs.
• Trained new staff on customer service protocols and front desk procedures.
• Coordinated scheduling for appointments and reservations to optimize service efficiency.
• Assisted in implementing new software systems to streamline front desk processes.
• Collaborated with management to refine front desk workflows, improving overall operational effectiveness.
• Responsible for registering patient demographics, obtaining prior authorizations and referrals, and counseling patients on their financial responsibilities.
• Billing and collections were performed in the front office as well as generating daily and monthly reports to assist upper management.

• Ensured accurate billing by carefully reviewing all patient demographics.
• Obtained any prior authorizations and referrals as needed.
• Counseled patients on their financial responsibilities.
• Checked patients in and out as well as scheduling.,
• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.