PAULA MIRANDA
Quincy,MA
Summary
Well-organized professional with experience contributing to team and business needs and interacting positively with customers. Integral employee completes a wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and excellent computer proficiency.
Overview
15
15
years of professional experience
Work History
Front Office Coordinator
The Braces Place
Dorchester, MA
02.2024 - Current
- Maintained accurate records of all incoming and outgoing correspondence.
- Responded to customer inquiries via telephone or email in a professional manner.
- Updated customer contact information in database systems.
- Scheduled appointments for clients and visitors.
- Greeted and welcomed guests upon arrival.
- Verified accuracy of information before entering it into the database system.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Demonstrated proficiency in dental procedures including x-rays, impressions and restorations.
Barista
Starbucks
Boston, MA
09.2017 - 06.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
Sales Associate
Charlotte Russe
Braintree, MA
09.2016 - 09.2017
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, and displays.
- Tracked sales performance metrics to identify trends in the market place.
- Handled customer complaints professionally.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing, and styling.
Cashier
National Wholesale Liquidators
Dorchester, MA
03.2016 - 09.2016
- Provide friendly and courteous service to customers at front-end checkout, restock low items, and provide answers customers may have.
- Kept records of purchases; maintained an orderly appearance of the checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise under store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Caregiver
Private Child Care
Dorchester, MA
10.2009 - 01.2015
- Executed responsibilities such as diaper changes, meal planning and prep, crafting engaging activities, and supervising free play.
- Encouraged independence while promoting self-care skills such as bathing, grooming, and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Personal Care Assistant
Personal Care Assistant
Boston, MA
09.2012 - 06.2013
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Educated family members about proper techniques for caring for the client at home.
- Participated in recreational activities with clients such as reading books, and playing cards or board games.
- Ensured the safety of patients by monitoring the environment and responding promptly to any emergencies that may arise.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
Education
GED -
THE LOG SCHOOL
DORCHESTER, MA06-2014
Skills
- Customer Service
- Microsoft Office
- Data Entry
- Fluent in English and Cape Verdean Creole
Timeline
Front Office Coordinator
The Braces Place
02.2024 - Current
Barista
Starbucks
09.2017 - 06.2021
Sales Associate
Charlotte Russe
09.2016 - 09.2017
Cashier
National Wholesale Liquidators
03.2016 - 09.2016
Personal Care Assistant
Personal Care Assistant
09.2012 - 06.2013
Caregiver
Private Child Care
10.2009 - 01.2015
GED -
THE LOG SCHOOL
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