PAULA MONTOYA
Benson,NC
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
29
29
years of professional experience
Work History
COO
e-PlanSoft
01.2022 - Current
- Manage a company of 30 people
- Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company
- COO goal should be to build a 'strong and profitable company'
- Be Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives
- Be Responsible for the measurement and effectiveness of all processes internal and external
- Provide timely, accurate and complete reports on the operating condition of the company
- Spearhead the development, communication and implementation of effective growth strategies and processes
- Spearhead the hardware and software of operation group, including building a strong IT group to do the original insulations and integration, technical IT support, hosting and security, upgrade the hardware and software system
- Work with our IT consultant on IT related matters
- COO may ask CTO to participate or manage the company’s IT role and requirements
- Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
- Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program
- Act as lead 'client-care officer' through direct contact with every client and partner
- Manage professional services for implement, integration, training, and support of the ongoing clients’ activities
- Assist the CEO and CFO when required, in raising additional capital at appropriate valuations to enable the company to meet sales, growth, and market share objectives
- Foster a success-oriented, accountable environment within the company
- If needed provide representation of the firm with clients, investors, and business partners
- Manage the project managers and account managers to make sure our existing client are getting the support and service they need to succeed thought professional service group.
VP of Services
e-PlanSoft
01.2021 - 01.2022
- Manage a team of 8 people
- Based on her public sector expertise, Ms
- Montoya is going to play a leading role as the main e-PlanSoft liaison
- Oversee client support services, customer success and customer satisfaction
- Interacts and communicates closely with all e-PlanSoft teams to ensure company cohesiveness and strategy
- Ensure and direct customers in business process improvements that lead to productivity and efficiency.
Owner
Valiant Performance PLLC
01.2019 - 01.2021
- Manages and works on government-specific projects with multiple software products, including Lucity, Infor, Accela and other software providers
- Acts as the project manager, business analyst, configuration specialist, report developer, programmer and/or quality assurance specialist in solo or team projects
- Manages project teams
- Develops conversion documents and test plans
- Develops interface documents test plans
- Develops scripting specifications and test plans
- Develops, maintains, and implements project timelines and deliverables
- Maintains system lifecycle procedures and documentation
- Manages end-user support procedures and productivity
- Engagements include: Martin County, FL - Infor Assets; Consulting for IMS – Pavement Management; Consulting for BasicGov/Clariti – Permitting/Licensing.
Infor Practice Manager
TruePoint Solutions LLC
01.2014 - 01.2019
- Manage a team of 14+ people
- In addition, manage and work on government-specific projects with the Infor product only
- Manage Business Analysists (BAs) Directly
- Manage supervisor for Technical Analysists (TAs) and assist when necessary with any issues or tasks with TAs
- Act as the project manager, business analyst, configuration specialist and/or quality assurance specialist in solo or team projects
- Manage project teams
- Develop conversion documents and test plans
- Develop interface documents and test plans
- Develop scripting specifications and test plans
- Develop, maintain, and implement project timelines and deliverables
- Maintain system lifecycle procedures and documentation
- Manage end-user support procedures and productivity
- Engagements include: Austin Water Authority, TX - Infor Assets; Martin County, FL - Infor Assets; Calvert County, MD - Infor CDR; Sacramento County, CA - Infor Assets; Monterey, CA - Infor CDR, Assets; Beverly Hills, CA - Infor Assets; North Vancouver, BC - Infor CDR.
Project Manager
TruePoint Solutions LLC
01.2006 - 01.2014
- Manage and work on government-specific projects with multiple software products, including Lucity and Accela
- Act as the project manager, business analyst, configuration specialist, report developer, programmer and/or quality assurance specialist in solo or team projects
- Manage project teams
- Develop conversion documents, programs, and test plans
- Develop interface documents, programs and, test plans
- Develop scripting specifications, programs, and test plans
- Develop, maintain, and implement project timelines and deliverables
- Maintain system lifecycle procedures and documentation
- Manage end-user support procedures and productivity
- Engagements include: San Diego County, CA - Accela Automation; Buena Park, CA - Lucity; Gwinnett County, GA - Business Assessment; Pinal County, AZ - Accela Automation, Lucity; San Marcos, CA - Lucity; Bonney Lake, WA - Lucity; Clackamas County, OR - Lucity; El Paso, TX - Accela Automation; Peoria, AZ - Accela Automation; Cleveland, OH - Accela Automation; Ft Collins, CO - Accela Automation.
Project Director/Project Manager
Hansen Information Technologies
01.1998 - 01.2005
- Direct large-scale project implementations with teams of people composed of company, contracted and client personnel
- Notable Projects: Shoreline, WA; Las Vegas, NV; Riverside, CA; Chicago, IL; Peoria, AZ; Pima County, AZ; Nashville, TN.
Data Conversion Manager
Hansen Information Technologies
01.1997 - 01.1998
- Manage all productivity of data conversion department
- Responsibilities included: Develop cost analyses of all data conversion projects
- Manage Personnel of conversion department
- Maintain priorities for all projects within department
- Write data conversion mapping documents
- Write data conversion programs for upgrades and/or other sources of data.
Data Conversion Analyst
Hansen Information Technologies
01.1996 - 01.1997
- Conduct requirements analysis and document conversion solutions to facilitate the implementation of all Hansen version 7.x modules
- Responsibilities included: Write data conversion mapping documents
- Write data conversion programs for upgrades and/or other sources of data.
Education
Bachelor of Science - Computer Science
University of California - Davis
Davis, CA06.1996
Skills
Operations Management
Cross-functional Team Coordination
Data-driven decision-making
Organizational Development
Strategic Partnerships
Corporate Social Responsibility
Information Technology Management
Process Improvement
Business Development
Operations Oversight
Planning and execution
Cross-Functional Collaboration
Executive Leadership
Cost savings and reduction
Personnel development
Business Analysis
Educationandcertifications
- ACE Personal Trainer Certification - 2019
- Certified Scrum Master - 2016
- Certified Scrum Developer - 2016
- University of California, Davis - Bachelor of Science, Computer Science - 1996
Timeline
COO
e-PlanSoft
01.2022 - Current
VP of Services
e-PlanSoft
01.2021 - 01.2022
Owner
Valiant Performance PLLC
01.2019 - 01.2021
Infor Practice Manager
TruePoint Solutions LLC
01.2014 - 01.2019
Project Manager
TruePoint Solutions LLC
01.2006 - 01.2014
Project Director/Project Manager
Hansen Information Technologies
01.1998 - 01.2005
Data Conversion Manager
Hansen Information Technologies
01.1997 - 01.1998
Data Conversion Analyst
Hansen Information Technologies
01.1996 - 01.1997
Bachelor of Science - Computer Science
University of California - Davis
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