Paula Moore
Mesa,AZ
Summary
Self-motivated professional offering strong communication skills. Works effectively on teams, as well as independently, fast-paced environments. Organized and dependable who excels at processing high volumes of error-free transactions and meeting scorecard goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Collections/Lease End Sales
JPMorgan Chase
11.2020 - 04.2024
- Developed strong relationships with customers by actively listening to their needs and providing tailored solutions.
- Enhanced team performance by collaborating with colleagues, offering support and sharing best practices.
- Built rapport with clientele by remembering names, preferences, and personal details shared during interactions.
- Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.
- Participated in ongoing training sessions to stay informed about new products, promotions, and company policies.
- Handled customer inquiries and resolved issues promptly, demonstrating excellent problem-solving skills.
- Solved customer challenges by offering relevant products and services.
Title Specialist
Carvana
12.2018 - 07.2019
- Review titles for perfection, ensure customer registration documents are accurate, account management, working with customer service to resolve customer inquiries, adhere to deadlines, train new hires on title and registration DMV guidelines
Xchange Leasing an Uber Company- Phoenix, AZ Auto Title Specialist
Xchange Leasing an Uber Company
11.2016 - 12.2017
- Work with various outside vendors to manage vehicle titles, inbound phone calls from vendors, account management, error resolutions, developing procedures for the department, working with google documents, time management, making sure title and registration is current, working on JIRA tickets, releasing total loss title to insurance company, review and adapt to state changes, communicate with Dealers and DMV's to secure corrected titles, proactively search for new insights which could improve key strategic processes to efficiently organize titles, manage the tracking and delivery of titles to auctions, dealers, and other Xchange business partners, manage the procurement of titles for vehicles purchased at auctions
U-Haul Corporate -Phoenix, AZ Equipment Recovery Specialist
U-Haul Corporate
01.2016 - 09.2016
- Responsible for working in various areas of the Equipment Recovery Department (answering phones, taking payments, stolen, overdue, impounded and abandoned equipment), working with traffic, POS, customers, other departments, jurisdictions and law enforcement
Food City- Chandler, AZ Cashier
Food City
09.2015 - 01.2016
- Assists customers waiting for check out in a grocery store, scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate, responsible for counting contents of cash register drawer at the end of each shift, may bag items or perform other duties as needed
Wells Fargo Auto Finance- Tempe, AZ Collateral Specialist 3
Wells Fargo Auto Finance
05.1993 - 07.2014
- Properly self-manage workflow to ensure SLA is met, assisted in implementing new procedures to ensure a more effective processing for the department, worked closely with customers, DMV's and dealerships, in bound calls, serviced car loans for customer request such as name change, name removals, transfer titles to another state and calculated sales taxes for transfers
Greentree Finance/Conseco Finance Tempe, AZ Collateral Document Specialist
Greentree Finance/Conseco Finance
06.1992 - 04.1993
- Delivered prompt, accurate and excellent customer service, loaded consumer loan applications loan processing program, adhered to Greentree security and audit procedures, in charge of quality control of mortgage documents
Education
No Degree - Visual And Performing Arts
Lane Community College
Eugene, ORSkills
- Exercise good judgement, problem solving skills while improving work quality
- Experienced with Word, Excel, Mainframe, ACS and Outlook
- Review documents for title and registration
- Time Management
- Attention to Detail
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Timeline
Collections/Lease End Sales
JPMorgan Chase
11.2020 - 04.2024
Title Specialist
Carvana
12.2018 - 07.2019
Xchange Leasing an Uber Company- Phoenix, AZ Auto Title Specialist
Xchange Leasing an Uber Company
11.2016 - 12.2017
U-Haul Corporate -Phoenix, AZ Equipment Recovery Specialist
U-Haul Corporate
01.2016 - 09.2016
Food City- Chandler, AZ Cashier
Food City
09.2015 - 01.2016
Wells Fargo Auto Finance- Tempe, AZ Collateral Specialist 3
Wells Fargo Auto Finance
05.1993 - 07.2014
Greentree Finance/Conseco Finance Tempe, AZ Collateral Document Specialist
Greentree Finance/Conseco Finance
06.1992 - 04.1993
No Degree - Visual And Performing Arts
Lane Community College
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