Paula Morcomb
Mesa,AZ
Summary
Accomplished Department Manager at REI, with a proven track record of enhancing customer engagement scores and fostering a culture of continuous improvement. Experienced leader with a strong focus on team collaboration and delivering results. Skilled at managing operations, driving process improvements, and fostering a positive work environment. I've led cross-training initiatives and improved staffing practices, significantly cultivating staff performance and morale.
Overview
31
31
years of professional experience
Work History
Department Manager
REI
03.2005 - Current
- Improved customer service scores through prioritizing fast and friendly processes which has led to measurable improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among team members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for 77 employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee preferences or budgetary constraints.
- Fostered a culture of continuous improvement, leading to notable improvements in staff performance and morale.
District Manager
Popular Outdoor Outfitters
11.1999 - 02.2005
- Supervised 13 locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw six successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager
Popular Outdoor Outfitters
02.1994 - 11.1999
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in a fact-paced environment, through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Skills
- Customer Engagement
- Strong Organizational Abilities
- Collaborative Team Leadership
- Store operations
Timeline
Department Manager
REI
03.2005 - Current
District Manager
Popular Outdoor Outfitters
11.1999 - 02.2005
Store Manager
Popular Outdoor Outfitters
02.1994 - 11.1999
Similar Profiles
Vanden YoungVanden Young
Store Sales Specialist at REIStore Sales Specialist at REI
Anne De VourAnne De Vour
Visual Merchandising Specialist at REIVisual Merchandising Specialist at REI
Vonna MoodyVonna Moody
Sales Specialist at REISales Specialist at REI
Lorelei MassenderLorelei Massender
Senior Operations Specialist at REISenior Operations Specialist at REI
Valeria HernandezValeria Hernandez
Volunteer at Feed My Starving ChildrenVolunteer at Feed My Starving Children