Paula Mosqueda
West Covina,CA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Person In Charge
Safeway
09.2020 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Home Shopping Department Manager
Safeway Grocery Store
01.2019 - 09.2020
- Select orders and ensure that the processing/delivery of customers orders are completed to standards and within set timelines.
- Responsible for department's results in providing superior customer service, increasing sales, improving gain, and containing cost.
- Train, supervise, schedule, and assign duties to department employees.
- Ensure all equipment is used according to Company standard and manufacturer guidelines in order to ensure safety in the workplace.
- Handle all customer interactions and deal with all complaints in a professional manner.
- Ensure all daily/weekly routines are adhered to to demonstrate due diligence with regard to legal compliance.
Home Shopping Department Manager
Safeway Grocery Store
11.2013 - 12.2018
- Select orders and ensure that the processing/delivery of customers orders are completed to standards and within set timelines.
- Responsible for department's results in providing superior customer service, increasing sales, improving gain, and containing cost.
- Train, supervise, schedule, and assign duties to department employees.
- Ensure all equipment is used according to Company standard and manufacturer guidelines in order to ensure safety in the workplace.
- Handle all customer interactions and deal with all complaints in a professional manner.
- Ensure all daily/weekly routines are adhered to to demonstrate due diligence with regard to legal compliance.
Education
High School Diploma -
Nogales High School
La Puente, CA06.1996
Skills
- Business Processes and Procedures
- Scheduling and Time-Tracking
- Quality Assurance Checks
- Resolving Complaints
- Handling Complaints and Inquiries
- Staff Coaching and Training
- Job Assignments
- Employee Coaching and Motivation
- Store Operations
- Adaptable to Changing Demands
Timeline
Person In Charge
Safeway
09.2020 - 08.2021
Home Shopping Department Manager
Safeway Grocery Store
01.2019 - 09.2020
Home Shopping Department Manager
Safeway Grocery Store
11.2013 - 12.2018
High School Diploma -
Nogales High School
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