Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Paula Moya

Jackson,New Hampshire

Summary

Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

The Wentworth
Jackson, New Hampshire
10.2024 - Current
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Scheduled and confirmed appointments for clients and staff.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted customers warmly and made them feel welcome.

Host

The Wentworth
Jackson, New Hampshire
05.2024 - Current
  • Provided customers with accurate wait times and monitored waiting list.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Directed patrons to lounges and waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Assisted servers in seating guests by escorting them to their tables.
  • Notified server after seating parties in section to facilitate prompt service.

Airport Passenger Service Agent

Delta
QUITO, ECUADOR
11.2021 - 04.2024
  • Advised passengers on international customs regulations.
  • Greeted crew members, flight attendants and passengers.
  • Monitored passenger activities at the gate area prior to departure.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Provided boarding passes and luggage tags to customers.
  • Informed customers about the airport's services and facilities.
  • Collected baggage charges and accepted baggage for check-in.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Assisted disabled passengers during boarding, deplaning, and connecting flights.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Assisted passengers in making flight connections.
  • Printed itineraries and tickets for passengers each day.
  • Greeted passengers and assisted with check-in procedures.
  • Processed reservations and issued travel and hotel vouchers.
  • Conducted pre-flight security checks on passengers and baggage.
  • Built and maintained productive relationships with employees.
  • Operated computerized system to handle ticketing and check-ins.
  • Interpreted identification labels and tags to properly route baggage and cargo.
  • Checked in cargo according to airline specifications and regulations.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Resolved customer complaints regarding flight delays or cancellations.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Answered inquiries from customers regarding travel information.
  • Managed gate, ramp and cabin services for each flight.
  • Verified identification documents of passengers.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Handled lost baggage claims and ensured timely delivery of items to passengers.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Performed post-flight duties such as collecting tickets, cleaning cabins.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Tourist Guide Intern

BELLAVISTA CLOUD FOREST RESERVE
, ECUADOR
05.2019 - 06.2019
  • Performed regular research to keep information provided on tours accurate and up-to-date.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Ensured compliance with all health and safety guidelines during tours to protect guests and staff.
  • Planned itineraries in accordance with weather forecasts and length of each tour.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Greeted tourists upon arrival and provided tour information.
  • Greeted and registered visitors, issuing required identification badges or safety devices.

Nature Guide

vivarium
, Ecuador
12.2017 - 03.2018
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
  • Delivered scripted, educational tours and talks providing visitors with information and facts of geology, biology and conservation interspersed with anecdotes about site.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Led educational field trips for students of all ages.
  • Represented organization to provide fun, informative educational programs, and tours on animals and wildlife.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Manned front desk to answer inquiries, sell tickets and provide information about exhibits and programs.
  • Trained staff members in proper use of equipment used for outdoor recreation.
  • Worked effectively in team environments to make the workplace more productive.

Education

Ecotourism Engineering And National Tourism Guide - Tourism

Computer World School
Quito
12-2020

Skills

  • Listening skills
  • Confidentiality handling
  • Customer service
  • Guest relations
  • Attention to detail

Languages

English
Professional
Spanish
Native/ Bilingual

Affiliations

  • Hiking
  • Cycling
  • volunteering

Accomplishments

Article published at a Magazine about conservation and development in the Galapagos Islands

Timeline

Front Desk Receptionist

The Wentworth
10.2024 - Current

Host

The Wentworth
05.2024 - Current

Airport Passenger Service Agent

Delta
11.2021 - 04.2024

Tourist Guide Intern

BELLAVISTA CLOUD FOREST RESERVE
05.2019 - 06.2019

Nature Guide

vivarium
12.2017 - 03.2018

Ecotourism Engineering And National Tourism Guide - Tourism

Computer World School

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Paula Moya