Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Paula M. Thurston

Fredericksburg

Summary

Quality Inspector, National Account Coordinator, Customer Service Manager, Client Service Manager, Production Control Planner, Shipping Supervisor, Assistant Quality, Mail Manager

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Teacher

Potter House
09.2024 - 08.2025
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Developed and implemented classroom routines to address varying student needs.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Office Manager

JB Thurston Electrical
01.2022 - 2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Daycare Owner/Operator

Myself
01.2010 - 2022
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
  • Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
  • Improved customer retention rates by providing exceptional care services tailored to individual child needs.
  • Monitored student performance closely via assessments and evaluations aimed at identifying areas needing improvement or further attention.
  • Resolved conflicts among children with empathy and effective problem-solving techniques.
  • Managed daily operations, ensuring clean and organized environment conducive to learning and play.
  • Monitored physical and emotional health of children, taking appropriate action when concerns arose.
  • Improved parent satisfaction with open and consistent communication channels.
  • Implemented feedback system for parents to voice concerns and suggestions, enhancing service quality based on their input.

Client Service Manager

Quad Direct
01.2006 - 01.2009
  • As Client Service Manager, the Direct Mail client’s expectations were met and exceeded in all areas including Quality and Efficiency. Client data was received and processed into addresses that were manufactured and mailed while meeting postal specifications.
  • Meet and surpass customer expectations
  • Mastery of the production process through analysis of manufacture systems and efficiency
  • Effective communicator
  • Production of quality work that exceeds customer expectations
  • Accounts handled include: American Lung Association, National Wildlife Inc., Alzheimer’s Association, National Association of Chiefs of Police, and Famous Smoke Shop
  • Mastery of Postal Regulations
  • Control Client Inventory
  • Daily use of Microsoft Office and Smart Tools

Mail Manager

Business Plus
01.2005 - 01.2006
  • Mail Manager contracted by the Department of Homeland Security and the U.S. Secret Service to insure all mail was inspected prior to delivery to the Whitehouse, as well as other high level government facilities. All mail was ensured through the use of detection devices such as X-ray, trained dogs, and anthrax detectors to establish a safe mailing process for government officials.

National Account Coordinator

Hilldrup Moving and Storage
01.2004 - 01.2005
  • As National Account Coordinator, all Household and Business logistics were successfully routed for national organizations such as Bank of America and Wachovia. Through shipping, receiving, and logistical coordination, the client’s physical property was routed per their specifications.
  • Continuously communicated with the client from the commencement of contract, to the successful delivery
  • Included the specifications of all 3rd parties
  • Insured Logistical specifications were met pertaining to the respective client
  • Verified that client property was in route and on time through supervision of the shipping process
  • Managed Accounts Receivable

Assistant Quality Manager

Colonial Circuits, Inc.
- 01.2004
  • Beginning as an electrical test technician, successive supervisory roles elevated my position to that of the Assistant Quality Manager. While Assistant Quality Manager, I succeeded as Production Control Planner.
  • Maintained a 95% on-time delivery in a quick-turn, high-tech manufacturing environment
  • Trained, scheduled, and supervised employees to maintain optimum production
  • Peer-Elected to the Management Quality Council and Technical Review Board
  • Maintained an extensive inventory of high-tech manufacturing materials
  • Daily use of Microsoft Word, Excel, Bacon real-time, and Production Control Software
  • Continuously maintained contact with clients through telephone and e-mail communications to inform them of each step in the production and shipping process

Education

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Dale Carnegie School of Public Speaking
01.1994

High School - undefined

James Monroe High School
01.1982

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Motivating students
  • Student engagement
  • Parent-teacher communication
  • Positive role model and mentor
  • Classroom instruction
  • Student-centered learning
  • Child development
  • Group and individual instruction
  • Curriculum implementation
  • Student assessment
  • Small group instruction
  • Learning strategies
  • Innovative lesson planning
  • Social-emotional learning training
  • Student needs assessment
  • Performance assessments
  • Student rapport
  • Cooperative learning experience
  • Student evaluations
  • Student records management
  • Serving diverse communities
  • Empathy and patience
  • Lesson delivery
  • Student motivation
  • Record keeping
  • Educational activities
  • Visual aids utilization
  • Homework assignment
  • Parent-teacher conference coordination

Accomplishments

CPR and AED certified

Certification

Child abuse classes and several classes in child growth

Timeline

Teacher

Potter House
09.2024 - 08.2025

Office Manager

JB Thurston Electrical
01.2022 - 2023

Daycare Owner/Operator

Myself
01.2010 - 2022

Client Service Manager

Quad Direct
01.2006 - 01.2009

Mail Manager

Business Plus
01.2005 - 01.2006

National Account Coordinator

Hilldrup Moving and Storage
01.2004 - 01.2005

Assistant Quality Manager

Colonial Circuits, Inc.
- 01.2004

undefined

Dale Carnegie School of Public Speaking

High School - undefined

James Monroe High School

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Paula M. Thurston