Summary
Overview
Work History
Education
Skills
Timeline
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Paula Mullins

Jonesville,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 23 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Overview

21
21
years of professional experience

Work History

Patient Services Supervisor

Quest Diagnostics
04.2016 - Current


  • Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Manage 35 plus employees.
  • Work closely with Commerical team on client needs.
  • Work closely with largest client in East TN for coverage needs.
  • Quarterly and Monthly IOP/PSC Audits.
  • Train and retrain current and new employees.
  • Participate in team projects to improve performance.
  • Manage performance reports.
  • Provide clients and patients with excellent customer service.
  • Investigate and provide feedback on client and patient issues.










Patient Services Group Lead

Quest Diagnostics
03.2014 - 03.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assist supervisor with performance investigations
  • Train new and current employees
  • Cover client offices
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Collect and process quality specimens for accurate patient results.

Patient Services Representative

Quest Diagnostics
09.2002 - 02.2014
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Handled customer service inquiries in person, via telephone and through email.
  • Built and maintained positive working relationships with patients and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Collected and processed quality specimens to ensure accurate results.

Education

Associates Degree in Business Management - Business Administration And Management

Mountain Empire Community College
Big Stone Gap, VA
05.2025

Phlebotomy Certification - Phlebotomy

Mountain Empire Community College
Big Stone Gap, VA
05.2000

Pharmacy Aide Certificate - Pharmacy Technology

Mountain Empire Community College
Big Stone Gap, VA
05.1998

Skills

  • Quality assurance
  • Organizational skills
  • Budget management
  • Policy implementation
  • Time management
  • Effective problem-solving
  • Excellent communication
  • Performance evaluation
  • Strong leadership
  • Interpersonal skills
  • Empathy and compassion
  • Active listening
  • Staff training
  • Team management
  • Decision-making
  • Adaptability
  • Customer service
  • Effective Written and Verbal Communication
  • New Staff Training
  • Employee Work Scheduling
  • Employee Supervision
  • Employee Recruitment and Hiring
  • Employee Performance Evaluations
  • Schedule Management
  • HIPAA Guidelines
  • Patient Safety

Timeline

Patient Services Supervisor

Quest Diagnostics
04.2016 - Current

Patient Services Group Lead

Quest Diagnostics
03.2014 - 03.2016

Patient Services Representative

Quest Diagnostics
09.2002 - 02.2014

Associates Degree in Business Management - Business Administration And Management

Mountain Empire Community College

Phlebotomy Certification - Phlebotomy

Mountain Empire Community College

Pharmacy Aide Certificate - Pharmacy Technology

Mountain Empire Community College

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Paula Mullins