Paula Morales-Najar
Carlsbad,NM
Overview
10
10
years of professional experience
Work History
Treasurer's Administrative Assisstant
Eddy County
08.2019 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Resolved customer inquiries and complaints, ensuring timely and effective solutions.
- Trained new staff on customer service protocols, fostering a knowledgeable team environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening.
- Learning new programs that become available.
Clerk
Eddy County
08.2015 - 08.2019
- Processed high volumes of data entries with precision and attention to detail.
- Processed incoming communications and prioritized tasks for timely resolution.
- Assisted in inventory management, tracking supplies and coordinating restocking efforts.
- Trained new staff on operational procedures, enhancing overall team performance.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Timeline
Treasurer's Administrative Assisstant
Eddy County
08.2019 - Current
Clerk
Eddy County
08.2015 - 08.2019