Overview
Work History
Timeline
Generic

Paula Morales-Najar

Carlsbad,NM

Overview

10
10
years of professional experience

Work History

Treasurer's Administrative Assisstant

Eddy County
08.2019 - Current
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Resolved customer inquiries and complaints, ensuring timely and effective solutions.
  • Trained new staff on customer service protocols, fostering a knowledgeable team environment.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening.
  • Learning new programs that become available.


Clerk

Eddy County
08.2015 - 08.2019
  • Processed high volumes of data entries with precision and attention to detail.
  • Processed incoming communications and prioritized tasks for timely resolution.
  • Assisted in inventory management, tracking supplies and coordinating restocking efforts.
  • Trained new staff on operational procedures, enhancing overall team performance.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Timeline

Treasurer's Administrative Assisstant

Eddy County
08.2019 - Current

Clerk

Eddy County
08.2015 - 08.2019

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Paula Morales-Najar