Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Paula Neal

Redding,CA

Summary

I am looking for a position with CommonSpirit – Dignity Health to expand my knowledge and challenge myself in the medical field that offers care to those in need. I wish to work with and for a corporation with values and policies that are in accordance for all of their employees. I am seeking employment as a Patient Radiology Scheduler. I feel this position would give me the opportunity to utilize my customer service skills and billing techniques by assisting patients to receive the care they need. Collect patient ID, verify eligibility and benefits to determine client billing and financial liability. This includes following & abiding by organization policies and procedures to resolve and assist the patient with their financial liability, patient rights and the hospital policies. I know how to make each contact a positive connection by offering my ability of effective listening and assisting clients with patience, empathy, and with compassionate communication in high-pressure situations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Lead Assistant Office Support

Nicolet Glass Inc
Redding, CA
09.2021 - Current
  • Manage purchasing, sales, quoting and customer accounts operations efficiently
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Possess excellent communication skills to always ensure a professional company image
  • Responsible for ordering supplies, verifying that orders are fulfilled accurately and intact
  • Update inventories and replenish as needed
  • Schedule work and verify all materials needed are ordered and ready for installation techs
  • Maintaining schedules & files for employees, vendors, and clients using Microsoft Office Suite, including Word, Excel, Outlook and Access, Webex.

Customer Support Representative

Blue Shield of California
Redding, CA
09.2020 - 09.2021
  • Ensuring a connection is made with each customer interaction to assist with their initial concern and provide information tailored to their individual healthcare needs
  • Following HIPAA compliance with each contact, able to manage problematic customers and medical providers while continuing to maintain excellent customer service
  • Following HIPAA compliance with each contact, able to manage problematic customers and medical providers while continuing to maintain excellent customer service
  • Verify customer plans, payments & benefit details
  • Clear understanding of insurance policies, procedures and payments.

Co-Owner/Small Business Office Manager

Randy's Custom Glass
Fort Bragg, CA
08.2005 - 06.2020
  • Managed purchasing, sales, marketing and customer accounts operations efficiently
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Possess excellent communication skills to always ensure a professional company image
  • Responsible for ordering supplies, verifying that orders were fulfilled accurately and intact
  • Update inventories and replenish as needed
  • Maintaining schedules & files for employees, vendors, and clients using Microsoft Office Suite, including Word, Excel, Outlook and Access
  • Clear understanding of billing, invoicing, payment processing & collecting if needed
  • Researched and rapidly resolved client conflicts to maintain excellent customer and company relations.

Customer Service Rep/Interim Manager

SBC Telecommunications
Redding/Chico, CA
10.1998 - 04.2005
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Skills

  • Customer service
  • Billing techniques
  • Effective listening
  • Compassionate communication
  • Microsoft Office Suite (Word, Excel, Outlook, Access)
  • HIPAA compliance
  • Insurance policies and procedures
  • Scheduling and file management
  • Multi-Line Phone Systems0
  • File and Record Keeping

References

  • Cathy Copley Retired ATT (530) 410-1976
  • Marissa Denham Administrative Officer, Calif CCC (530) 949-2269
  • Chris Fort Principal AUHSD- North Valley High (530) 949-9442

Certification

  • High School Diploma South Valley High School June 1978
  • Shasta College - Office Suite including Word, Excel & Power Point 2002
  • Quickbooks basic training for accounting and payroll 2005

Timeline

Lead Assistant Office Support

Nicolet Glass Inc
09.2021 - Current

Customer Support Representative

Blue Shield of California
09.2020 - 09.2021

Co-Owner/Small Business Office Manager

Randy's Custom Glass
08.2005 - 06.2020

Customer Service Rep/Interim Manager

SBC Telecommunications
10.1998 - 04.2005
Paula Neal