Paula Nguyen
Vacaville,California
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food, and meeting customer demands with a diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Boba Barista
Mochinut
02.2023 - 12.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Receptionist
House Of Hues Nails And Spa
06.2020 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Solano Community College
Fairfield, CAHigh School Diploma -
Vanden High School
Fairfield, CA06.2024
Skills
- Decision Making Aptitude
- Teamwork and Collaboration
- Drink Preparation Expertise
- Cash Register Operation
- Positive Attitude Display
- Flexible Schedule Availability
- Sanitation Standards Compliance
- Strong Work Ethic
- Cash Handling Proficiency
- Problem-Solving Abilities
- POS System Operation
- Food Preparation
Languages
Vietnamese
Native or Bilingual
Timeline
Boba Barista
Mochinut
02.2023 - 12.2023
Receptionist
House Of Hues Nails And Spa
06.2020 - 10.2022
High School Diploma -
Solano Community College
High School Diploma -
Vanden High School