Paula Nguyen
Vacaville,CA
Summary
Knowledgeable Barista with background in crafting high-quality boba beverages and delivering exceptional customer service. Proven ability to create diverse range of boba drinks that consistently delight customers. Demonstrated expertise in efficient multitasking and maintaining clean, organized workspace.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Polish Her Not Nails & Spa
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Boba Barista
Tea Dojo
05.2024 - 10.2024
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Lead Barista
Mochinut
02.2022 - 11.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Receptionist
House of Hues Nails & Spa
07.2019 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Nursing
San Jose State University
San Jose, CA05-2028
High School Diploma -
Vanden Highschool
Fairfield, CA06-2024
Skills
- Food handling
- Time management
- Attention to detail
- POS system expertise
- Cleaning and organization
- Hospitality services
- Customer/Client relations
Certification
- Food Handler's Permit/License- County or city public health departments.
Languages
Vietnamese
English
Timeline
Receptionist
Polish Her Not Nails & Spa
05.2024 - Current
Boba Barista
Tea Dojo
05.2024 - 10.2024
Lead Barista
Mochinut
02.2022 - 11.2023
Receptionist
House of Hues Nails & Spa
07.2019 - 10.2021
- Food Handler's Permit/License- County or city public health departments.
Bachelor of Science - Nursing
San Jose State University
High School Diploma -
Vanden Highschool
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