Paula Nichols
Newark,Delaware
Summary
Experienced with managing access and coordination tasks efficiently. Utilizes strong organizational and communication skills to support seamless operations. Track record of enhancing team collaboration and adapting to dynamic environments.
Overview
16
16
years of professional experience
Work History
Access Coordinator
Christiana Care Health System
01.2021 - Current
- Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Participated in ongoing professional development opportunities focused on enhancing skills related to regulatory compliance, time management techniques, or EHR system functionality updates among others relevant topics for an Access Coordinator role.
- Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall patient access process.
- Conducted regular audits of appointment schedules to identify areas for improved efficiency or accuracy in data entry.
Patient Access Coordinator
Bayhealth Medical Center- Kent Campus
11.2019 - 01.2021
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
Chemical Process Operator
SPI Pharma
05.2009 - 11.2019
- Supported plant-wide efforts to maintain ISO certifications through rigorous adherence to established policies and procedures.
- Demonstrated adaptability when faced with changes in production schedules or project priorities, maintaining focus on achieving desired outcomes.
- Reduced waste generation by closely monitoring process parameters and making necessary adjustments.
- Maintained accurate records of all chemical inventories, ensuring proper storage and handling procedures were followed.
- Collaborated with team members to troubleshoot issues and improve overall plant performance.
- Conducted regular audits on equipment functionality, ultimately prolonging lifespan while minimizing downtime.
Education
Associates If Arts - Criminal Justice
Delaware Technical Community College
DE12.2018
Associates Of Arts - Human Services
Delaware Technical Community College
DE05.2016
Skills
- HIPAA compliance
- Customer service expertise
- Exceptional organization
- Adaptable mindset
- Detail-oriented approach
- Microsoft office mastery
- Interpersonal relations
- Documentation management
- Decision-making capacity
- Time management proficiency
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
Timeline
Access Coordinator
Christiana Care Health System
01.2021 - Current
Patient Access Coordinator
Bayhealth Medical Center- Kent Campus
11.2019 - 01.2021
Chemical Process Operator
SPI Pharma
05.2009 - 11.2019
Associates If Arts - Criminal Justice
Delaware Technical Community College
Associates Of Arts - Human Services
Delaware Technical Community College
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