Paula Nichols
Thousand Palms,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
PAS
Eisenhower Health
01.2024 - Current
- Increased patient satisfaction through attentive listening, effective communication, and compassionate care.
- Increased patient satisfaction by consistently providing compassionate, personalized care and addressing individual concerns during treatments.
- Consistently met or surpassed productivity goals through diligent work ethic and prioritization of tasks.
ER Registration Representative III
Conifer Health
08.2022 - 10.2023
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Patient Visitor Registration
Mid Columbia Medical Center
08.2018 - 08.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Operations Manager
Ulta Beauty Inc.
01.2014 - 08.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
High School Diploma -
Sam Barlow High School
Gresham, ORSkills
- Accounts Payable and Accounts Receivable
- Emergency Room Services
- Tact and Diplomacy
- Computerized Maintenance Management Systems
- Patient Registration
- Customer Satisfaction
Accomplishments
- Supervised team of 21 staff members.
- Achieved Several Awards by completing Insurance checks with accuracy and efficiency.
Additional Information
I take pride in my employer always professional caring about my relationships with customers, patients and co-workers. I appreciate your consideration.
Willing to come in to work whenever needed and stay late if required
I have always been a team player and always willing to help if short handed or due to illness. I have been the one my superiors have called when they needed to cover shifts in several departments.
Timeline
PAS
Eisenhower Health
01.2024 - Current
ER Registration Representative III
Conifer Health
08.2022 - 10.2023
Patient Visitor Registration
Mid Columbia Medical Center
08.2018 - 08.2022
Operations Manager
Ulta Beauty Inc.
01.2014 - 08.2018
High School Diploma -
Sam Barlow High School
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