Paula Nichols
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player, with a focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
22
22
years of professional experience
Work History
Patient Access Coordinator
Christiana Care Health System
01.2021 - 09.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Patient Access Associate
Bayhealth Medical Group
11.2019 - 01.2021
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
- Developed strong relationships with insurance providers, streamlining claim submissions and ensuring timely reimbursement for services provided.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
Executive Administrative Assistant
Atlantic General Hospital
09.2012 - 11.2019
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Intake Case Manager
State of Maryland-State Funded Health Care
Berlin
01.2003 - 08.2012
- Conducted comprehensive assessments to determine client eligibility for health care services.
- Coordinated client intake processes and ensured timely documentation of relevant information.
- Developed community outreach initiatives to promote available health care programs and resources.
- Provided crisis intervention services and facilitated referrals to community resources.
- Collaborated with other providers to coordinate comprehensive services for clients.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Verified Medicaid applications and ensured compliance with federal regulations.
- Assisted clients in understanding eligibility requirements and application processes.
- Evaluated appeals of denied applications using established criteria.
- Conducted initial eligibility screenings for Medicaid applicants.
Education
Bachelor of Science - Health Care Administration
University of Maryland Global Campus
Hyattsville, MD12-2026
Associate of Science - Criminal Justice
Delaware Technical Community College
DE05-2019
Associate of Science - Human Services
Delaware Technical Community College
DE05-2016
Skills
- HIPAA compliance
- Patient registration and scheduling
- Insurance verification
- Problem solving
- Data entry and management
- Regulatory compliance
- Healthcare administration
- Electronic health records management
- Case management
- Health information management
- Effective communication
Timeline
Patient Access Coordinator
Christiana Care Health System
01.2021 - 09.2024
Patient Access Associate
Bayhealth Medical Group
11.2019 - 01.2021
Executive Administrative Assistant
Atlantic General Hospital
09.2012 - 11.2019
Intake Case Manager
State of Maryland-State Funded Health Care
01.2003 - 08.2012
Bachelor of Science - Health Care Administration
University of Maryland Global Campus
Associate of Science - Criminal Justice
Delaware Technical Community College
Associate of Science - Human Services
Delaware Technical Community College
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