Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paula Norris

Trophy Club,Texas

Summary

20+ years experience in project management, training, and leveraging best business processes utilizing SDLC Waterfall and/or Agile Project Management methodology. Extensive experience with Changepoint, Microsoft Dynamic SL (Solomon), SAP, and Microsoft Dynamic (Great Plains).

Looking for a remote job in customer service, sales, or any remote position that work experience can successfully support.

Overview

17
17
years of professional experience

Work History

IT Senior Project Manager - PMO

American Airlines
03.2016 - 10.2021
  • Reporting to senior management and stakeholders - provided project statuses, risks, issues, and change management.
  • Project and Program Delivery - Created and share standardized processes and templates with project teams.
  • Resource allocation and management - Managed project timesheets and monthly reports in Planview Application.
  • Portfolio Management - Managed projects budgets and reports for approved projects in Planview.
  • Release Management - Developed and initiated an internal website.
  • Training - Provided and developed PMO training documentation and delivered training.
  • Communication - Provided communication for PMO to internal and external customers.

Senior IT Manager - PMO

Parenting Solutions, LLC
03.2012 - 03.2016
  • Responsible for Business Process Outsourcing functions for contracts, vendor relationships, and third-party relationships.
  • Managed large-scale projects and introduced new products, designs, and product quality.
  • Determined priorities and set policies for advertising products.
  • Supervised and directed oversea teams (China and India) to keep projects on-track and tasks prioritized.

Service Delivery Manager - Changepoint

Compuware
02.2005 - 03.2012
  • Implementation consulting for web-based enterprise software for Professional Services organizations.
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Created configuration based on business workflow, and role-based system.
  • Responsible for full-cycle implementation activities for Changepoint.

Education

Bachelor of Science - Accounting

Indiana University - Purdue University Indianapolis
Indianapolis, IN

Bachelor of Arts - Mathematics Teacher Education

Indiana State University
Terre Haute, IN

Skills

  • Full Cycle Software Implementation
  • Business Processes analysis and mapping with workflow design
  • Project Management - Agile
  • Resource and Budget Management
  • Customized training documentation and trainer

Accomplishments

Attended Officer Candidate School - first and only female to graduate in the state of Indiana

1st Lieutenant in United States Army - Personnel Officer

Active Duty - 6 years


Timeline

IT Senior Project Manager - PMO

American Airlines
03.2016 - 10.2021

Senior IT Manager - PMO

Parenting Solutions, LLC
03.2012 - 03.2016

Service Delivery Manager - Changepoint

Compuware
02.2005 - 03.2012

Bachelor of Science - Accounting

Indiana University - Purdue University Indianapolis

Bachelor of Arts - Mathematics Teacher Education

Indiana State University

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Paula Norris