Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Northup

Grand Rapids,MI

Summary

Transferred knowledge from 12+years of experience working as home health aide and certified nursing asssistant into the administration component for the last two years of my 14 years with Corewell Health.

Overview

16
16
years of professional experience

Work History

Child care Assistant

Creative Learning Center
01.2007

Child Care Assistant/Office Assistant

YMCA
01.2006
  • (Seasonal)

Day Camp Staff

YMCA
01.2005
  • (Seasonal)

Floral Assistant

Eastern Floral
01.2004

Staff Scheduler

Spectrum Health Continuing Care
11.2022 - 11.2024
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Collaborated with department managers to identify optimal staffing levels and adjust schedules accordingly for improved productivity.
  • Facilitated seamless transitions during employee absences or vacations by arranging appropriate coverage in advance, ensuring minimal disruptions to daily operations.
  • Increased accuracy of payroll records by closely monitoring timekeeping practices and promptly addressing discrepancies as needed.
  • Supported company growth by efficiently scaling scheduling processes to accommodate expanding workforce and evolving business needs.
  • Maintained compliance with labor laws and company policies through diligent monitoring of scheduled hours, breaks, and time off requests.
  • Consistently met deadlines while managing multiple schedules simultaneously, demonstrating strong organizational skills under pressure.
  • Enhanced employee satisfaction with flexible scheduling options, accommodating personal commitments and preferences.
  • Contributed to higher retention rates by balancing employee preferences with business needs when creating schedules.
  • Promoted positive workplace culture through fair scheduling practices that recognized individual contributions and rewarded exceptional performance.
  • Proactively identified staffing gaps and initiated recruitment efforts to maintain sufficient personnel levels for smooth operations at all times.
  • Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
  • Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
  • Ensured adequate coverage during peak hours by strategically allocating resources based on historical data analysis.
  • Developed strong relationships with employees, fostering trust and open communication around scheduling concerns or requests for accommodations.
  • Utilized data-driven insights to continually refine scheduling practices, resulting in ongoing improvements in efficiency and employee satisfaction.
  • Elevated team morale by incorporating regular feedback into scheduling decisions, promoting a sense of ownership and accountability for all staff members.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Certified Nursing Assistant

Spectrum Health Continuing Care
01.2022 - 11.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Supported needs of Number+ residents under long-term care.

Home Health Aide

Spectrum Health Neuro Rehab
11.2010 - 01.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Developed individual care plans for clients based on specific needs.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Trained new staff members on best practices for home health care.
  • Improved patients' comfort with massage and application of topical treatments.

Home Health Aide

Angel Care
06.2008 - 01.2010

Education

Courses - undefined

Grand Rapids Community College
Grand Rapids, MI
01.2010

Diploma - undefined

Grand Rapids Public Schools
Grand Rapids, MI
01.2006

Skills

  • Over6 years experience providing excellent customer service
  • Caring and compassionate professional with a heart for the elderly
  • CPR/First Aid Certified
  • Bi-lingual; English and Spanish
  • Patient Care
  • Changed, fed and bathed patients; attended to other personal hygiene needs
  • Massaged patient’s hands and feet in a soothing and gentle manner
  • Assisted patients with daily physical therapy exercises
  • Prepared and served nutritious meals based on specific dietary needs
  • Performed light housekeeping duties
  • Provided companionship by listening, reading, playing games and taking walks
  • Followed home health care policies and procedures; working knowledge and understanding of HIPAA regulations
  • Customer service/Administrative support
  • Exceptional ability to build relationships with people from diverse backgrounds
  • Accurately entered attendance data into computerized database program
  • Educated parents about camp programs and services
  • Communicated customer change orders to design staff
  • Supervised children in computer lab and child care center
  • Recognized by management for ability to quickly learn new tasks

Timeline

Staff Scheduler

Spectrum Health Continuing Care
11.2022 - 11.2024

Certified Nursing Assistant

Spectrum Health Continuing Care
01.2022 - 11.2022

Home Health Aide

Spectrum Health Neuro Rehab
11.2010 - 01.2022

Home Health Aide

Angel Care
06.2008 - 01.2010

Child care Assistant

Creative Learning Center
01.2007

Child Care Assistant/Office Assistant

YMCA
01.2006

Day Camp Staff

YMCA
01.2005

Floral Assistant

Eastern Floral
01.2004

Courses - undefined

Grand Rapids Community College

Diploma - undefined

Grand Rapids Public Schools

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Paula Northup