Work History
Education
Skills
Languages
Timeline
Volunteer

Paula Ochoa

Hialeah,FL

Work History

Volunteer

Animal Lovers Rescue
04.2024 - 05.2025
  • Coordinated community outreach programs to increase engagement and participation.
  • Assisted in organizing fundraising events, enhancing community awareness and support.
  • Developed educational materials to inform volunteers about initiatives and best practices.
  • Facilitated training sessions for new volunteers, promoting teamwork and collaboration.
  • Implemented feedback mechanisms to improve program effectiveness and volunteer satisfaction.
  • Managed scheduling of volunteer shifts, ensuring coverage for all events and activities.
  • Fostered an injured cat
  • Rescue and new born kitten
  • Cared for the wellbeing of the cats
  • Contributed to building of affordable housing, improving community infrastructure.
  • Supported animal welfare, caring for animals and facilitating adoption events.
  • Fostered sense of community, organizing neighborhood gatherings.

Secretary

Own Business by Employer
03.2022 - 04.2025
  • Managed scheduling and calendar coordination for team members.
  • Organized and maintained filing systems to ensure efficient document retrieval.
  • Assisted in preparing meeting agendas and taking detailed minutes during sessions.
  • Handled incoming communications, including emails and phone calls, with professionalism.
  • Supported the preparation of reports and presentations for management review.
  • Processed invoices and maintained accurate records of expenses and budgets.
  • Collaborated with colleagues to streamline office operations and improve workflow efficiency.
  • Conducted research to support administrative projects and enhance information accuracy.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.

Receptionist

Health Solutions LLC
02.2015 - 03.2016
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between departments, enhancing workflow and information dissemination.
  • Assisted in maintaining a clean and organized reception area, promoting a professional environment.
  • Utilized multi-line phone system to handle incoming calls and direct inquiries effectively.
  • Developed and implemented filing systems for client records, increasing accessibility and organization.
  • Trained new reception staff on procedures, improving team performance and service quality.
  • Resolved client concerns promptly, contributing to enhanced customer satisfaction levels.
  • Supported administrative tasks such as data entry and document preparation, ensuring accuracy and timeliness.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

ABA Degree

Registered Behavior Technician

Associate of Arts - Psychology

Miami Dade College
Miami, FL
05-2025

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Time management
  • Computer skills
  • Flexible schedule
  • Customer service
  • Attention to detail
  • Team collaboration
  • Leadership qualities
  • Community service
  • Adaptability and dependability
  • Relationship building
  • Community engagement
  • Decision-making
  • Answering phones
  • Event planning
  • Foreign language proficiency
  • Telephone etiquette
  • Fundraising
  • Recordkeeping

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Volunteer

Animal Lovers Rescue
04.2024 - 05.2025

Secretary

Own Business by Employer
03.2022 - 04.2025

Receptionist

Health Solutions LLC
02.2015 - 03.2016

ABA Degree

Registered Behavior Technician

Associate of Arts - Psychology

Miami Dade College

Similar Profiles

CREATE PROFILE
Paula Ochoa