Paula Ocker

Oversaw customer service , handled customer complaints professionally, identifying and resolving issues, answered customer phone calls promptly, develop strong relationships with customers through attentive listening and empathetic understanding of their needs, conducted cash register counts, and oversaw front-end operations ensuring seamless customer flow.

I organized over $5m dollars worth of storeroom parts, identifying locations for easy access by mechanics and electricians. I managed receipts of inventoried storeroom parts, communicate and coordinate returns and exchanges of mechanical and electrical supplies for company invoice credit. I instruct-train co-workers in the use of SAP receipts and disbursements, implemented the hazardous waste process based on PA state waste regulations used to dispose of waste generated by maintenance and packaging. Secure supplier quotes, research part recommendations for equipment repairs, provide options for possible substitutes for obsolete parts and equipment, I work independently in a fast-paced production environment as the only storeroom clerk, and as a team player for engineering/maintenance. I conducted and presented inventory findings of building supplies issues to management.