PAULA OGBEVOEN
Shoreline,WA
Summary
I am currently seeking an executive assistant position at Crisis Connections. I am a dedicated administrative professional with 11 years of executive assistant experience. I have a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for office professionals. Personable and communicative with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. I'm reliable, driven, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Administrative Assistant III
Lake Washington School District
07.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to inquiries from callers seeking information.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained awell-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Served at the district's New Family Welcome Coordinator.
- Oversaw alternative learning programs such as: homeschool programs, student transfers, foreign exchange, GED, and college variances.
- Submitted Homeschool Annual report yearly.
- Directly supported 3 district directors in separate departments.
Administrative Assistant
Bastyr University
06.2016 - 05.2019
- Courteously greeted all patrons and visitors.
- Answered visitor's questions at the circulation desk.
- Provided excellent customer service in person and over the phone.
- Maintained and kept a record of all necessary paperwork.
- Trained 5 student employees each semester.
- Coached students, faculty, and staff in the use of electronic, print and internet resources.
- Maintained and balanced cash register.
- Thoroughly took inventory of supplies for administrative office and events.
- Maintained an inventory of contents for the rare books and archives collections.
Administrative Secretary
Spring Independent School District
08.2013 - 05.2016
- Established positive relationships with students, parents, colleagues, and district personnel and administrators.
- Enforced school district policies and rules at all times.
- Directed customer communication to appropriate department personnel, in addition to providing. information to resolve inquiries and bolster customer satisfaction.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Set up and maintained physical and electronic filing systems.
- Successfully planned and executed corporate meetings, lunches and special events for groups of 40+ employees.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Answered phone promptly and directed incoming calls to correct offices.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Retrieved archived documents from library database.
Tutor/mentor, Program Organizer, Fundraiser,Writer
The Groves Foundation
05.2012 - 08.2013
- Provided tutoring for students in reading and math who were on the cusps of mastering identified (State objectives on the State Assessment) for both general and special education students.
- Employed a variety of instructional strategies to reinforce and support the students deficit area(s) for reading and mathematics,
- Maintained a professional relationship with students and colleagues.
- Monitored student’s progress within small groups and worked with certified teachers and school administrators in developing a plan of action for the struggling student(s).
- Instructed students with disabilities and provided differentiated instruction for these students.
- Interfaced and communicated with the student parents on a consistent basis.
- Provided positive feedback and praise to the students that encouraged the student to work hard to achieve their objectives.
- Served as a positive role model and mentor to students participating in community events.
- Led fundraising initiatives for community programs including the Juneteenth annual Pageant.
- Collected and kept records of ticket sales.
- Provided updates and short articles to the local newspaper regarding activities and events held by the organization.
Education
Naturopathic Medicine
Bastyr University
Kenmore, WABachelor of Science: Biology -
Dillard University
New Orleans05.2013
High School Diploma -
Westfield High School
Houston, TX05.2009
Skills
- Energetic work attitude
- Courteous demeanor
- Friendly and outgoing
- Reliable
- Team Oriented
- Excellent multi-tasker
- Strong organizational skills
- Strong communication and listening skills
- Detail-oriented
- Sharp problem solver
- Client-focused
- Quick learner
- Willingness to learn new procedures
- Computer proficient
- Proficient in Microsoft Office, Sharepoint, and TEAMS
- Payroll & Payroll processing
- Office Administration
- File/records maintenance
- Opening/closing procedures
- Able to work independently with minimal oversight
Timeline
Administrative Assistant III
Lake Washington School District
07.2019 - Current
Administrative Assistant
Bastyr University
06.2016 - 05.2019
Administrative Secretary
Spring Independent School District
08.2013 - 05.2016
Tutor/mentor, Program Organizer, Fundraiser,Writer
The Groves Foundation
05.2012 - 08.2013
Naturopathic Medicine
Bastyr University
Bachelor of Science: Biology -
Dillard University
High School Diploma -
Westfield High School
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