Paula Orelluna
Green Cove Springs,FL
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships, while managing 7 different locations and around 30 to 40 clients living in a transition housing, etc. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities with 4 years of CNA and elder care experience that have many health issue and may need assistance with Parkinson disease to advance dementia disease or who need assistance with all ADL living skills from showering, cooking, laundry. I am a skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Caregiver
Home Instead Florida
08.2020 - Current
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built strong relationships with clients to deliver emotional support and companionship.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
CNA Caregiver
Home Instead VA
03.2020 - 08.2020
- Supported needs of 4 years + residents under long-term care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Community Support Worker
Citycare Heathcare Services
11.2019 - 04.2020
- Enlisted support of volunteers and collaborated with businesses and community groups
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals
- Received and resolved average of 20 plus calls each week regarding complaints and problems
- Planned and hosted on- and off-campus community service activity
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel
- Referred residents and families to community resources to improve well-being and quality of life
- Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders
- Served as primary point of contact for city with all media representatives
- Addressed and resolved neighborhood problems and complaints tactfully to maximize satisfaction
- Maintained highly intensive schedule of visiting with potential donors and delivering compelling presentations and comprehensive fundraising proposals.
Tutor and After School Care
Self Employed Services Inc.
04.2012 - 12.2019
- Drive students to school and provide after school care
- Collaborate with students to complete homework assignments, identify learning skills and correct weaknesses
- Administer feedback to students using positive reinforcement techniques to encourage and build confidence
- Motivate students towards learning and studying to build self-confidence and reduce anxiety of failure in writing
- Track learning progress in order to identify opportunities to enhance tutoring methods and help students achieve school goals
- Interact with parents, students and co-workers to build support networks and enhance student success
- Offer complete instructional support for students unable to attend regular classes.
Insurance Agent
New York Life
08.2018 - 04.2019
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Created sources for continuous client referrals within community and with businesses using workshops to teach them about life insurance as an asset to their company
- Developed and maintained long-term relationships with policyholders and small business entities
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
Sales Associate
FH furr healing and cooling company
06.2016 - 07.2018
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Demonstrated products and specific features at customer locations and special events
- Set up appointments with potential and current customers to discuss new products and services
- Networked at events and by phone to expand business profits and revenues
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Presented latest merchandise to prospective buyers
- Provided sales consultations on functional and stylistic benefits of each custom product
- Contacted satisfied customers to offer additional services
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Case Manager
Arlington County
04.2007 - 04.2012
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
- Helped patients receive appropriate, high-quality care with reasonable results
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
- Worked with different disciplines to provide cohesive care to patients
- Evaluated treatment plans against individual goals and healthcare standards
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions.
Director of Latin American Sales
PSD Global
09.2005 - 04.2007
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Represented company at public service events and client registration
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Implemented brand and demand strategies to meet revenue targets for business services and products
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
- Supervised production planning while using appropriate tools and analysis for smooth production output
- Managed and archived quality documentation and participated in internal and external quality audits
- Conducted field visits and met corporate customers for business development
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Handled a case load ranging from 25 to 45 cases.
Residential Counselor
City Of Alexandria Virginia
08.1995 - 08.2005
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
- Solved grievances and complaints by collaborating with residents
- Liaised between community programs and residents and counseled community and assisted living residents
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
- Enforced policies and safety standards through building and room rounds
- Promoted positive relations between residents and staff
- Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff
- Supported personal needs of residents dealing with diverse conditions
- Encouraged good habits and modeled practical problem-solving for staff and clients
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Education
No Degree - CNA Training Certificate
Acumen CNA Training By Demetrius Harris, CNA
Arlington Florida 04.2022
Bachelor of Science - Communication Studies
George Mason University
Fairfax, VA08.2005
Skills
- Disability claims process
- Case Management
- Operational improvement
- Motivated team player
- Medicare and Medicaid eligibility
- Skilled problem solver
- Goal-oriented
- Computer literate
- Data entry
- Social service mental health
- Social service industry knowledge
- Treatment Planning
- Data Analysis
- Health Education
- Administering Medications
- Direct Care Aide
- Ability to Lift
- CPR/AED
- First aid and safety
- Mobility Assistance
- Personal Care Aide
- Basic Housekeeping
- Household Cleaning
- Errands
- Transportation Services
- Incapacitation care
- HIPAA Compliance
- Elderly Care
- Hoyer Lifting Equipment
- Cooking meals
- Compassionate Care
- Bedside Care
- Heavy Lifting
- Decision-Making
- Special Needs Care
- Simple dressings
- Hospice Care
- Dementia and Alzheimer's knowledge
- Vital Sign Monitoring
Certification
- CPR first aid
- Life and health Insurance agent in VA and Florida and DC
- Master Reiki teacher
Timeline
Caregiver
Home Instead Florida
08.2020 - Current
CNA Caregiver
Home Instead VA
03.2020 - 08.2020
Community Support Worker
Citycare Heathcare Services
11.2019 - 04.2020
Insurance Agent
New York Life
08.2018 - 04.2019
Sales Associate
FH furr healing and cooling company
06.2016 - 07.2018
Tutor and After School Care
Self Employed Services Inc.
04.2012 - 12.2019
Case Manager
Arlington County
04.2007 - 04.2012
Director of Latin American Sales
PSD Global
09.2005 - 04.2007
Residential Counselor
City Of Alexandria Virginia
08.1995 - 08.2005
No Degree - CNA Training Certificate
Acumen CNA Training By Demetrius Harris, CNA
Bachelor of Science - Communication Studies
George Mason University
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