PAULA OSPINA
Tampa,FL
Summary
Seasoned Business Administrator with over 10 years in administrative support, organizational leadership, and client relations. Expertise in managing operations, enhancing team performance, and delivering outstanding customer service. Bilingual in Spanish and English, with strong communication and process improvement skills applicable to business management and operations.
Overview
13
13
years of professional experience
Work History
Fulfillment Expert
Target
Tampa, FL
09.2025 - 04.2026
- Picked, packed, and processed customer orders with accuracy and efficiency.
- Assisted with inventory organization, restocking, and merchandise replenishment.
- Lifted and moved heavy merchandise (up to 50+ lbs) while loading, unloading, and transporting products.
Founder and Operations Manager
PO Cleaning Services
Tampa, USA
09.2021 - 03.2025
- Directed business operations for residential and commercial cleaning services, focusing on operational excellence and client satisfaction.
- Supervised staff, fostering team development and maintaining high standards of service quality.
- Monitored performance metrics and optimized operational workflows to increase efficiency.
Administrative Assistant
New York Geomatrics
New York, USA
01.2019 - 08.2021
- Provided administrative support to enhance office efficiency and team coordination, managed schedules, organized documents, and maintained databases to support project management.
- Prepared reports and tracked key performance indicators to inform decision-making.
- Facilitated internal communication and logistics coordination for company initiatives.
Administrative Analyst and Organizational Climate Leader
Telefónica
Bogotá, Colombia
06.2013 - 12.2018
- Supported organizational culture initiatives to improve employee engagement and work environment.
- Assisted the Financial Director with personal scheduling and business trip coordination for over 100 employees.
- Organized corporate events and business trips to optimize resource allocation.
- Prepared reports and monitored performance metrics to support strategic planning.
Education
Bachelor's Degree - Business Administration
Politécnico Grancolombiano
Bogotá, Colombia12-2019
Skills
- Inventory management
- KPI reporting
- SAP experience
- Microsoft Office proficiency
- Scheduling and calendar coordination
- Team management
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Fulfillment Expert
Target
09.2025 - 04.2026
Founder and Operations Manager
PO Cleaning Services
09.2021 - 03.2025
Administrative Assistant
New York Geomatrics
01.2019 - 08.2021
Administrative Analyst and Organizational Climate Leader
Telefónica
06.2013 - 12.2018
Bachelor's Degree - Business Administration
Politécnico Grancolombiano