Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paula Pagano

Rye Brook

Summary

Experienced Clinical Supervisor at Family of Kidz, focused on employee engagement and quality assurance. Successfully improved productivity and conflict resolution by implementing targeted training initiatives. Skilled in Oasis software, promoting team collaboration and maintaining high client satisfaction levels.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

Family of Kidz
Harrison
01.2024 - Current
  • Instillation of the Clinical Fellows program
  • Management, supervision, mentorship
  • Scheduling
  • Clinical documentation review/oversight
  • Interviews/Orientation/On-boarding
  • Client and Employee Satisfaction and Retention
  • Productivity
  • Inventory
  • Representation at district/county
  • Facilitation of special interest meetings
  • Conflict Management/Collaboration
  • Evaluation/Treatment/Caregiver education
  • Special Projects as assigned by the Regional Director.

Regional Manager

Beacon Services of CT-Early Intervention Homecare
Cromwell
03.2023 - 12.2023
  • Managed interdisciplinary team of 20-30
  • Clinical Mentorship to licensed professionals
  • Clinical Documentation Oversight
  • Caseload Management
  • Interviews/Orientation/On-boarding
  • Chart audits/Productivity/Quality Assurance
  • Inventory
  • Service Coordination
  • Evaluation/Treatment/Caregiver education
  • Annual Performance Reviews
  • Facilitation of weekly Multidisciplinary Meetings
  • Client and Employee Satisfaction
  • Conflict Management resolution
  • Special Projects as assigned by the VP of Operations.

Therapy Clinical Manager

Angels of Care Pediatric Home Health
Aurora
09.2021 - 06.2022
  • Managed interdisciplinary team of 20-30
  • Clinical Mentorship/Supervision
  • Clinical Documentation oversight
  • Collaboration of therapists/nurses
  • Interviews/Orientation/On-boarding
  • Chart Audits for QAPI (Quality Assurance and Performance Improvement)
  • Productivity/KPI
  • Inventory
  • Annual Performance Reviews
  • Marketing/Recruiting events
  • Facilitated monthly SLP and multidisciplinary meetings
  • In-person/ telehealth Therapy/Evaluations
  • Caseload Management
  • Special Projects as assigned by the Therapy Director and VP of Therapy.

Speech Language Pathologist and IEP Case Manager

Douglas County School District and Cherry Creek School District
08.2019 - 09.2021
  • In-person/Telehealth therapy/evaluation
  • Pullout and mixed/inclusive classroom
  • Case manager (conducting IEP meetings, paperwork & overseeing all therapy services according to IEP guidelines)
  • Preschool services according to TS Gold guidelines
  • Collaboration with teachers/therapists/school personnel/parents
  • Daily documentation

Speech Language Pathologist

Pediatric Therapy Institute
Greenwood Village
09.2018 - 07.2019
  • Diagnostic/therapeutic services for pediatric populations, including autism spectrum, articulation/phonological processing/apraxia disorders, language delays, and non-verbal children using all communication modalities and AAC devices
  • Adult patient voice and cognitive therapy
  • Caregiver education.

Homemaker and Volunteer

09.2000 - 09.2018
  • Home management: scheduling, budgeting/bill paying, childcare, household chores, party planning, relocation logistics
  • Volunteering: Front desk/clerical, Girl Scout Assistant Leader/ Cookie manager, Producer of elementary school directory, school Homeroom parent/Grade Rep/Rep to the County PTA/Events coordinator, soccer team Manager, American Cancer Society Reach to Recovery, Special Olympics.

Medical Secretary

Jill’s House
Vienna
04.2016 - 04.2017
  • Company Overview: non-profit respite for children with special needs
  • Medical chart updates
  • Medication inventory
  • Communication with doctors, nurses, and insurance providers
  • Organization of nursing department
  • Administrative duties
  • Logistics for special projects, ie, Parent Education Nights and Fundraisers.
  • Non-profit respite for children with special needs

Speech Pathologist of the Hearing-Impaired

Windham High/Middle School
Willimantic
09.1999 - 06.2000
  • Monitored progress/created long-term development plans for hearing-impaired students ages 13-18.
  • Evaluation of hearing skills and auditory needs within the mainstream classroom
  • Instruction for students/teachers on proper use of hearing devices and classroom modifications
  • Remediation of language delay secondary to hearing loss
  • Representation of students at IEP meetings
  • Implementation of yearly IEP’s
  • Semester progress reports
  • Parent consultations
  • Collaboration with ASL Interpreters/regular education Teachers/Audiologists/ School Psychologists.

Co-Director of Speech Language Pathology

Cambridge Health Alliance
Somerville
01.1998 - 05.1999
  • Expansion of the Speech/Language Department to increase revenue
  • Developed rehab department policies/procedures of SLP’s
  • Acquisition of equipment for MBS assessments
  • Education for rehabilitation department staff/hospital nurses/doctors on specific disorders to increase awareness of the need for SLP intervention
  • Reduced the instances of aspiration pneumonia and reduced the overuse of NPO status/tube feedings which improved patient outcomes
  • Provided diagnostic/therapeutic services/discharge plans for adult inpatients, pediatric/adult outpatient, and adult homecare populations.

Speech Language Pathologist

Weiler Hospital of the Albert Einstein College of Medicine (Montefiore)
Bronx
03.1994 - 12.1997
  • Diagnostic/Therapeutic services/discharge planning for adult rehabilitation/acute care; pediatric/ adult outpatient populations experiencing language, speech, voice, cognition and swallowing issues
  • Collaboration with doctors, nurses, physical/occupational therapists, dieticians, pharmacists in a multidisciplinary approach to treatment
  • Morning Rounds on Rehab Unit
  • Interpreted MBS evaluations
  • Implementation of the Passy-Muir valve for ventilator dependent inpatients
  • In-services education to hospital staff
  • Supervision of CFY and student intern.

Education

Master of Science - Speech Language Pathology

Teachers College, Columbia University

BA - Communications

Fordham University

Skills

  • PROMT training
  • LSVT Loud certification
  • Employee engagement
  • Recruitment and onboarding
  • Team collaboration
  • Communication skills
  • Quality assurance
  • Auditing processes
  • Productivity enhancement
  • Conflict resolution
  • Case management
  • Service coordination
  • Digital platform proficiency
  • Oasis software
  • Kantime application
  • Casamba system
  • EzEdMed platform
  • Frontline software
  • Claims processing
  • Skedulo application
  • Salesforce expertise
  • Workday knowledge
  • Policy development
  • Risk mitigation
  • Attention to detail

Certification

  • ASHA CCCs
  • NY/CT SLP licensure
  • NY TSSLD

Timeline

Clinical Supervisor

Family of Kidz
01.2024 - Current

Regional Manager

Beacon Services of CT-Early Intervention Homecare
03.2023 - 12.2023

Therapy Clinical Manager

Angels of Care Pediatric Home Health
09.2021 - 06.2022

Speech Language Pathologist and IEP Case Manager

Douglas County School District and Cherry Creek School District
08.2019 - 09.2021

Speech Language Pathologist

Pediatric Therapy Institute
09.2018 - 07.2019

Medical Secretary

Jill’s House
04.2016 - 04.2017

Homemaker and Volunteer

09.2000 - 09.2018

Speech Pathologist of the Hearing-Impaired

Windham High/Middle School
09.1999 - 06.2000

Co-Director of Speech Language Pathology

Cambridge Health Alliance
01.1998 - 05.1999

Speech Language Pathologist

Weiler Hospital of the Albert Einstein College of Medicine (Montefiore)
03.1994 - 12.1997

Master of Science - Speech Language Pathology

Teachers College, Columbia University

BA - Communications

Fordham University

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Paula Pagano