Summary
Overview
Work History
Education
Skills
Certification
Languages
Christina McCann Leadership Award
Excellence in Caring Award
Timeline
Generic

Paula Paige

Peabody,MA

Summary

Dynamic compliance and health information management professional with a proven track record at Care Dimensions. Expert in regulatory compliance and team leadership, I streamlined workflows and enhanced operational efficiency. Committed to fostering a collaborative environment, I maintained high standards of patient privacy and service excellence. Utilizes effective communication and organizational skills to drive success. Track record of fostering productive work environments and achieving set goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manage of Compliance and Health Information Mgmt.

Care Dimensions
10.2003 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees, patients and families served
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Embraced and practiced a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained knowledge of most current industry standards, regulations and processes to maximize compliance with federal, state and HIPAA privacy rules.
  • Point person for all release of information requests to assure appropriate person to receive information as well as primary focus of client/patient privacy
  • Coordinated and processed all compliance audits (federal, stated and billing)

Office Manager

B & R Metal Products
10.2001 - 10.2003
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Monitored front areas so that questions could be promptly addressed.

Education

Medical Office Management

North Shore Community College
Danvers, MA

High School Diploma -

Peabody Veterans Memorial High School
Peabody MA
06-1976

Skills

  • Customer service

  • Team leadership

  • Time management

  • Clear communication

  • Regulatory compliance

  • Teamwork and collaboration

  • Computer skills-Microsoft Word, Excel, Powerpoint

  • Verbal and written communication

  • Positive attitude

  • Adaptability and flexibility

  • Organizational skills

Certification

  • Hospice Compliance Manager Training - National Hospice and Palliative Care Organization-2020
  • Certified Nursing Assistant-America Red Cross 1980-2001


Languages

English

Christina McCann Leadership Award

Nominated by peers as showing excellence in Leadership with compassion, trustworthiness and collaboration. Being a peer mentor to staff, providing education along with leadership skills.

Excellence in Caring Award

Awarded with two other colleagues for leading and stearing the Care Dimensions organization through CHAP accreditation survey  with high level of success .

Timeline

Manage of Compliance and Health Information Mgmt.

Care Dimensions
10.2003 - 07.2025

Office Manager

B & R Metal Products
10.2001 - 10.2003

Medical Office Management

North Shore Community College

High School Diploma -

Peabody Veterans Memorial High School

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