Paula Palacio

Work History

Floor and Decor Holdings Inc.

07.2023 - Current

Developed and maintain strong relationships with clients, fostering loyalty and repeat business for the company.
Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Handled calls promptly and with courteous professionalism.
Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients. Salesforce working.

eXp Realty, LLC

06.2014 - Current

Increased property sales by providing exceptional customer service and conducting thorough market analysis.
Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Working with CMR software and automation tools to manage pipelines.
Virtual and in person Sales presentation.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

San Mauricio Non-Profit Organizations

06.2014 - 06.2015

Collaborated with marketing team to effectively promote fundraising initiatives, resulting in higher participation rates.
Enhanced fundraising efficiency by streamlining processes and utilizing data-driven strategies.
Partnered with program staff to gather compelling stories and data showcasing the organization''s impact on its beneficiary community.
Established effective partnerships with local businesses for mutually beneficial collaborations during fundraising events.
Fostered a culture of philanthropy throughout the organization by engaging board members in active participation as fundraisers, ambassadors, and strategic partners of development efforts.
Utilized ground-up approach to integrating CRM resources to optimize resource and time allocation.

Colombian Goverment and private Law firms

04.2004 - 02.2009

Prepared and reviewed contracts and other legal documents following applicable regulations.
Negotiated settlements with opposing counsel.
Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
Excellent communication skills, both verbal and written.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Researched and wrote contracts, agreements and proposals.
Reviewed and analyzed pertinent state and federal laws and legal precedents.
Developed effective communication strategies to engage diverse audiences in public management initiatives.
Coordinated with external agencies for successful implementation of joint programs aimed at enhancing public services provision.
Organized events, workshops, and trainings to increase awareness of public management best practices among staff members.
Assisted partners in high-profile cases, contributing valuable insights that led to successful outcomes.
Enhanced client satisfaction with timely and accurate legal advice on various matters.
Advised executive teams on proper corporate governance practices, minimizing legal exposure and liability.
Streamlined contract negotiation processes, ensuring compliance with applicable laws and regulations.