Paula Patruno

Work History

Health is Wealth Invest in You

St. Petersburg, Florida

01.2010 - 01.2025

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Participated in local community activities to promote the brand's visibility and reputation.
Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
Studied business laws to comply with legal and administrative requirements.
Implemented customer service protocols to enhance satisfaction and loyalty.
Formed and sustained strategic relationships with clients.
Ensured compliance with applicable laws and regulations while running the business.
Organized events such as conferences, seminars, trade shows. for networking opportunities.
Monitored customer feedback and implemented changes based on their suggestions.
Developed and maintained an online presence through website management and social media.
Researched similar businesses to determine competitive advantages.
Assisted with customer requests and answered questions to improve satisfaction.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

PRP Property Management

Sturbridge , Massachusetts

03.2015 - 01.2021

Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Managed day-to-day activities involving tenants, subcontractors and property management.
Managed and oversaw operations, maintenance and administration of properties.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Inspected properties regularly to identify deficiencies and schedule repairs.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Collected monthly assessments, rental fees, deposits and payments.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Century 21 Toomey Lovett

Spencer , Massachusetts

11.2004 - 12.2010

Liaised between sellers and buyers for profitable and efficient sales.
Scheduled and attended weekly appointments with clients.
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Educated customers about mortgage products and loan processes relevant to their needs.
Prepared and delivered sales presentations.
Organized open houses and other events to promote properties for sale.
Facilitated deals between sellers, buyers and brokers for maximum profits.
Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
Prepared newly purchased homes for clients prior to arrival.
Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
Researched zoning regulations for specific areas when preparing property listings.
Represented buyers and sellers in major real estate transactions.