Paula Patterson
Fernley
Summary
Compassionate and detail-oriented CNA with a proven track record at Medical Solutions, excelling in patient care and vital signs monitoring. Demonstrated ability to enhance patient independence and safety while fostering emotional support. Skilled in maintaining confidentiality and effective communication, ensuring high-quality care and patient satisfaction.
Offering strong ability to lead and motivate teams, with positive attitude and eagerness to learn and develop in customer service environment. Brings organizational skills and understanding of customer service principles. Ready to use and develop leadership and problem-solving skills in a receptionist role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA
Medical Solutions
01.2022 - Current
- Assisted patients with mobility to enhance their independence and safety.
- Documented patient information accurately in electronic health records to ensure continuity of care.
- Monitored and recorded vital signs regularly, alerting healthcare team to significant changes.
- Supported patients with hygiene routines, fostering dignity and comfort during personal care.
- Communicated effectively with healthcare team members to address patient needs promptly.
- Provided emotional support to patients and families, improving overall patient experience.
- Responded swiftly to emergencies, following protocols to ensure patient safety.
- Educated patients about their care plans, enhancing understanding and compliance.
Supervisor
Costco Wholesale
07.2017 - 10.2021
- Trained team members on operational procedures, enhancing overall efficiency and service quality.
- Developed performance metrics to assess team productivity, identifying areas for improvement.
- Facilitated conflict resolution strategies among staff, fostering a positive and collaborative work environment.
- Managed inventory levels effectively, ensuring product availability while minimizing excess stock.
- Conducted regular team meetings to communicate updates and reinforce company policies and goals.
- Monitored employee performance through regular feedback sessions, promoting professional development.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and loyalty.
Deli Counter Clerk
Bonne Sante
08.2011 - 06.2017
- Prepared deli products by slicing meats and cheeses to meet customer specifications.
- Maintained cleanliness of the deli counter and surrounding areas, adhering to sanitation standards.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Engaged with customers to understand their needs and provide tailored recommendations.
- Handled sales transactions accurately using point-of-sale systems.
- Monitored product freshness and ensured proper rotation of inventory.
Education
CNA License - Nursing
Nurse Builders Academy
Santa Clara, CA12-2018
High School Diploma -
Burlingame High School
Burlingame, CA08-2011
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Basic life support
- Maintaining confidentiality
- Compassionate communication
- End-of-life care
- Multi tasker, Bilingual, Goal Oriented, Fast and Efficent
Accomplishments
- Supervised team of 8-10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA - Certified Nurse Assistant
- BLS- AHA
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CNA
Medical Solutions
01.2022 - Current
Supervisor
Costco Wholesale
07.2017 - 10.2021
Deli Counter Clerk
Bonne Sante
08.2011 - 06.2017
CNA License - Nursing
Nurse Builders Academy
High School Diploma -
Burlingame High School