Summary
Overview
Work History
Education
Skills
Timeline
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Paula Paulette

Georgetown,TX

Summary

Well-qualified Sales Professional with proven success in excellent client relations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.

Overview

36
36
years of professional experience

Work History

Realtor®

RE/MAX
09.2006 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.

Vice President of Sales and Marketing

Career Education Corporation
01.1999 - 04.2006
  • Drove company branding efforts to increase market presence and brand recognition.
  • Managed 10+ member marketing team comprised of graphic artists, CRM administrator and marketing coordinators.
  • Delivered consistent revenue growth by identifying new business opportunities and executing targeted sales initiatives.
  • Led a team of sales and marketing professionals to achieve consistent growth in market share.
  • Increased revenue by developing and implementing comprehensive sales and marketing strategies.
  • Mentored junior staff members, fostering a culture of continuous learning and professional development within the organization.
  • Aligned sales objectives with corporate goals, ensuring that targets were met or exceeded on an annual basis.
  • Drove market penetration, establishing a strong presence across diverse industries and sectors.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Sales Associate

Bournival Jeep/GMC
01.1993 - 04.1999
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Answered telephone and email inquiries from potential customers.
  • Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
  • Streamlined sales process with efficient organization of client information and follow-up communications.
  • Increased dealership revenue through effective negotiation and closing techniques.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Enhanced dealership visibility by participating in community events and networking opportunities.
  • Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
  • Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
  • Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
  • Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
  • Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Responded to customer enquiries via telephone and email.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Executive Director

Maine Coast Artists
01.1990 - 04.1992
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.

Assistant to the Director

Currier Gallery Of Art
04.1988 - 05.1990
  • Managed project timelines and deliverables under the direction of the Director, ensuring successful completion within given deadlines.
  • Organized special events on behalf of the director's office, creating memorable experiences that strengthened relationships among team members and stakeholders alike.
  • Coordinated volunteer efforts at community outreach programs led by our organization resulting in increased public awareness of our initiatives.
  • Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
  • Facilitated communication between the Director and staff members to ensure smooth operation of departmental activities.
  • Coordinated events and worked on ad hoc projects.
  • Wrote reports, executive summaries and newsletters.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Arts - History/Art History

University of Southern Maine
Portland/Gorham, ME
05.1987

Skills

  • Client Relations
  • Contract Negotiation
  • Strong negotiation skills
  • Tech-savvy mindset
  • Property Marketing
  • Sales negotiation
  • Market Research
  • Negotiation
  • Database Management
  • Social Media Marketing
  • Buyer representation competence
  • Leasing and sales
  • Marketing Strategy Development
  • Expert market knowledge
  • Seller representation aptitude
  • Loan Processing
  • Property tours and inspections
  • Sales Techniques Mastery
  • Works well independently
  • Strong organizational skills
  • Client-oriented
  • Highly Professional
  • Contract Preparation
  • Excellent teamwork
  • Lead Follow Up
  • Client Needs Assessment
  • Sales Presentations
  • Client management
  • Sales closing
  • Accomplished in commission sales
  • Presenting
  • [Specialization] sales
  • Lender relations
  • Problem-Solving

Timeline

Realtor®

RE/MAX
09.2006 - Current

Vice President of Sales and Marketing

Career Education Corporation
01.1999 - 04.2006

Sales Associate

Bournival Jeep/GMC
01.1993 - 04.1999

Executive Director

Maine Coast Artists
01.1990 - 04.1992

Assistant to the Director

Currier Gallery Of Art
04.1988 - 05.1990

Bachelor of Arts - History/Art History

University of Southern Maine

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Paula Paulette