Paula Payne

Work History

Server

Cabin Cafe

08.2012 - Current

Bussed and reset tables to keep dining room and work areas clean.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Served food and beverages promptly with focused attention to customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Explained menu items and suggested appropriate options for food allergy concerns.

Bartender and Server

Holiday Inn Hotel

08.1997 - Current

Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Processed orders and sent to kitchen employees for preparation.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Served food and beverages promptly with focused attention to customer needs.
Answered customers' questions, recommended items, and recorded order information.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bartender and Server

Jerry"s Super Club

01.1998 - 12.2003

Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Processed orders and sent to kitchen employees for preparation.
Bussed and reset tables to keep dining room and work areas clean.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Served food and beverages promptly with focused attention to customer needs.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Seated customers in timely manner by managing reservations and waitlists skillfully.

Bartender Supervisor

Sand"s Restaurant And Lounge

08.1994 - 08.1997

Adhered to state laws regarding alcoholic beverage services and customer regulations.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

Cocktail Server

Club Cigar

01.1985 - 08.1994

Maintained accuracy and efficiency when processing sales transactions.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Head Bartender

Best Western Hotel

01.1985 - 08.1994

Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Crafted special drink and cocktail menu items for seasonal offerings.
Kept bar presentable and well-stocked to meet customer needs.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Beverage Cart Attendant

Albany Golf Corse

05.1982 - 10.1983

Assisted customers with carry-out service.
Increased customer satisfaction rate [Number]% by demonstrating excellent customer service etiquette.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Greeted customers and provided menus upon arrival to dining room.
Painting

Summary

Overview

Work History

Server

Bartender and Server

Bartender and Server

Bartender Supervisor

Cocktail Server

Head Bartender

Beverage Cart Attendant

Education

High School Diploma -

Skills

Timeline

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