PAULA PEREZ
Spring,TX
Summary
I am a college student with a major on Chemical Engineer, I have high degree of commitment and responsibility, I am characterized by my spontaneity, my positive attitude and sense of belonging towards the goals and objectives that I propose. I have extensive experience in customer service, personnel management. cash management, deposits of money and staff organization. Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Bartender
The Black Walnut Cafe
11.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Manager
The Ups Store
09.2021 - Current
- Paid attention to pricing
- Thought about ways to cut costs
- Always looked for ways to market the store better, improve menu items, streamline operations, and help staff do their job better
- Managed the day-to-day operations of a retail location, opening and closing the center, managing the productivity and world-class customer service delivery of the team, monitoring cost control and expenses, providing weekly/monthly reports to the franchise owner
- Operated all software programs included but not limited to Point of Sale (POS), Counter Manifest System (CMS), Mailbox Manager, MS Office and other programs as required
- Assisted in merchandising the center, including stocking shelves with product, ensuring a clean and orderly appearance of product, managing the inventory levels for re-ordering supplies.
Assistant Manager
The Taco Stand
05.2021 - 09.2021
- Communicated effectively and efficiently with the staff
- Communicated expectations and ensured that each member of the team understands their role
- Held employees accountable
- Ensured each staff member knows exactly what they need to do and how they need to do it, and then held them accountable for it
- Maintained a positive attitude towards the staff and customers.
Assistant Manager
McDonalds Inc.
02.2020 - 04.2021
- Improved customer relations-maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness
- Assisted with training and developing new crew team members in company policies, procedures, and standards
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
Education
Associate of Science -
Lone Star College System
Spring, TX12.2023
High School Diploma -
Klein Oak High School
Spring, TX05.2020
Skills
- Bilingual (English & Spanish)
- Fast Learner
- Customer service and satisfaction
- Problem Solving
- Teamwork player
- Creativity
- Clear and Effective Communication
- Production Support
- Courteous and Professional
- Work Planning and Prioritization
- Leadership qualities
Timeline
Bartender
The Black Walnut Cafe
11.2022 - Current
Manager
The Ups Store
09.2021 - Current
Assistant Manager
The Taco Stand
05.2021 - 09.2021
Assistant Manager
McDonalds Inc.
02.2020 - 04.2021
Associate of Science -
Lone Star College System
High School Diploma -
Klein Oak High School
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