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Associate Principal Engineer

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Experienced and self-motivated professional with a strong focus on customer satisfaction and quality. Proven track record in process improvement, performance evaluation, and cross-functional collaboration to enhance the customer experience. Extensive product knowledge, adept at resolving escalated issues and providing effective solutions. Dedicated to delivering exceptional service and achieving results in a service-oriented environment.

Accomplished Customer Service Supervisor with a proven track record at All-Wall Equipment, enhancing team productivity and customer satisfaction through effective coaching and inter-department collaboration. Skilled in Call Center Management and Team Building, I've significantly improved service quality and resolved escalated issues, ensuring high levels of client satisfaction.

Detail-oriented and results-driven professional with 10+ years of experience investigating and resolving complex financial claims, including ACH, check, wire, and credit card disputes. Proven ability to assess evidence, document findings, and communicate outcomes clearly to stakeholders — skills directly transferable to insurance adjusting. Known for reducing error rates, improving turnaround times, and maintaining 97%+ customer satisfaction in high-volume environments. Lean Six Sigma certified, with a strong focus on regulatory compliance, fraud prevention, and process improvement. Currently pursuing state adjuster license to transition into the insurance industry.

Dynamic HR Service Team Lead at Ameriprise Financial Inc. with expertise in Workday and a proven track record in coaching and team motivation. Adept at driving performance improvements and enhancing employee engagement, I excel in quality assurance and conflict resolution, consistently achieving departmental goals and fostering a collaborative work environment.

PAULA PERRY

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Team Lead, Supervisor Compulink Program

Supervisor, Customer & Provider Services Representative

Pharmacy Technician

Customer Service Agent/Call Center

Production Assistant

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Team Lead, Supervisor Compulink Program

Supervisor, Customer & Provider Services Representative

Pharmacy Technician

Customer Service Agent/Call Center

Production Assistant

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