Summary
Overview
Work History
Education
Skills
Timeline
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Paula Petersen

Fort Worth,TX

Summary

Experienced Office Management and Facility Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced and organizational. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

29
29
years of professional experience

Work History

Office Manager and Facilities

Dennys Corp
Irving, TX
05.2017 - Current
  • Supervise the general office functions such as bookkeeping, personnel, information management and filing systems.
  • Daily functions includes the mailroom, day porter, nightly cleaning services and building maintenance.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Process purchase orders: code and submit invoices for payment
  • Interact with other departments, employees, and public to assist with any issues, requests, and concerns.
  • Responsible for monitoring and confirming completion of all projects and maintenance requests
  • Work with vendors and suppliers
  • Manage outside contractor paperwork, contracts, etc.
  • Property liaison for all tenant wide initiatives Safety Drills, AED training and evacuation drills.
  • Facilitate department communication, attend general staff meetings as assigned

Texas Student Housing Board of Director

Non-Profit Organization
Westlake, TX
05.2015 - Current


  • Contributed to values, goals and strategic vision of organization.
  • Facilitated decision making by building consensus and developing solutions.
  • Grant scholarships to young men and women to provide university housing.


Personal Assistant/Office Assistant

Simpson And Sons Trading
Westlake, TX
01.2015 - 08.2018
  • Displayed absolute discretion at handling confidential information.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Arranged domestic and international travel plans and itineraries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.

Communications Director - Volunteer

HOC- Westlake Academy
Westlake, TX
08.2011 - 08.2016
  • Managed communications and campaigns to inform the parents of special events.
  • Oversaw social media presence and aligned posts to include branding and trending ideas for the parents volunteer organization..
  • Managed calendars and rescheduled events and meetings for the members of the HOC.

Certified Pharmacy Technician, CPhT

Walgreen's Pharmacy
Fort Woth, Texas
01.2000 - 01.2005
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Manager

Bath & Body Works
Dallas, TX
03.1996 - 01.2000
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated report data to proactively adjust and enhance operations.
  • Onboarded new employees with training and new hire documentation.

Education

High School Diploma -

LD Bell High School
Bedford, TX

No Degree - Communications

St. Louis Community College
St. Louis

Skills

  • Team Management and Supervision
  • Team Building
  • Handling Customer Complaints
  • Quality Assurance
  • Motivational Leadership
  • Meeting Coordination and Support
  • Verbal and Written Communication
  • Mail and Package Distribution
  • Honesty and Integrity
  • Administration and Operations
  • Facilities Maintenance
  • Multitasking and Prioritization
  • Delegation and Work Assignment
  • Employee Motivation and Discipline
  • Contracts and Vendor Agreements
  • Office Equipment Management
  • Attention to Detail
  • Customer Service Management
  • Travel Coordination
  • Friendly and Relatable

Timeline

Office Manager and Facilities

Dennys Corp
05.2017 - Current

Texas Student Housing Board of Director

Non-Profit Organization
05.2015 - Current

Personal Assistant/Office Assistant

Simpson And Sons Trading
01.2015 - 08.2018

Communications Director - Volunteer

HOC- Westlake Academy
08.2011 - 08.2016

Certified Pharmacy Technician, CPhT

Walgreen's Pharmacy
01.2000 - 01.2005

Manager

Bath & Body Works
03.1996 - 01.2000

High School Diploma -

LD Bell High School

No Degree - Communications

St. Louis Community College

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Paula Petersen