Paula Phillips
Commerce,GA
Summary
Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation. Comes equipped with 31 years of related experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook Shift Leader
The Tavern Of Sugar Hill
Sugar Hill, GA
12.2023 - Current
- Trained new cooks on proper food handling techniques.
- Organized the work area for efficient functioning during shifts.
- Ensured kitchen staff followed health and safety regulations.
- Reviewed food orders to verify accuracy before they were sent out.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Monitored food preparation to ensure quality standards were met.
Reservations Manager
U Haul Corp Of Northeast GA
Oakwood, GA
08.2023 - 08.2024
- Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Provided training for new reservation agents on computer systems and procedures.
- Created reports to analyze customer data related to reservations.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
- Responded promptly to all customer complaints regarding reservations services.
- Maintained accurate records of customer interactions and transactions in the system database.
- Coordinated activities between various teams within the organization related to reservations management.
Store Manager
Branch House Tavern : Food Truck
Flowery Branch, GA
02.2023 - 01.2024
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed orders to restock shelves.
Store Manager
Branch House Tavern
Flowery Branch, GA
06.2022 - 08.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
Store Manager
Break Water Bar and Grill
Flowery Branch, GA
06.2020 - 07.2022
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
GED -
North Gwinnett High School
Suwanee, GA12-1995
Skills
- Cooking techniques
- Meal Preparation
- Baking techniques
- Menu Planning
- Restaurant operations management
- Operations Management
- Staff Management
- Menu development
- Recruitment
- Customer Engagement
- Schedule Coordination
- Stable work history
Certification
- ServSafe Instructor and Registered ServSafe Examination Proctor
Timeline
Cook Shift Leader
The Tavern Of Sugar Hill
12.2023 - Current
Reservations Manager
U Haul Corp Of Northeast GA
08.2023 - 08.2024
Store Manager
Branch House Tavern : Food Truck
02.2023 - 01.2024
Store Manager
Branch House Tavern
06.2022 - 08.2023
Store Manager
Break Water Bar and Grill
06.2020 - 07.2022
GED -
North Gwinnett High School
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