Paula Phillips
Mayer,United States
Summary
Customer Service professional with 20+ years of experience, known for effective communication, problem-solving, and multitasking. Expert in quality assurance, diligent leadership, planning, and organization. Skilled team builder and trainer with a solid customer service background.
Experienced Bar Manager skilled in operations, leadership, planning, and organization. Adept at implementing cost controls and promotional strategies to maximize profits. Expert team builder and trainer with a strong background in customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
Cordes Diner and Bar
Mayer, AZ
02.2024 - 06.2024
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Developed and implemented bartender training programs, policies and procedures.
- Monitored patron alcohol consumption to encourage safety.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Safety Manager
JCS Construction Svcs LLC
02.2020 - 06.2023
- Hold daily safety meetings, On site observation for safety issues, Checking safety gear daily, Inventory
Butcher
Mayer Market
09.2012 - 07.2016
- Customer service, took and filled orders, Cut meat, Product Ordering, Budgeting, Quality control, Customer Satisfaction
Bartender
Billy jacks
03.2014 - 12.2015
- Greeting customers and creating a welcoming atmosphere, Basic customer service, Dealing with customer complaints, Taking drink orders from customers, Ensuring that the bar is running smoothly, Collet monies and ensure right change is given, Balance till
Education
Cactus High School
11.1989
Skills
- Receptionist Duties
- Phone Etiquette
- Computer Literacy
- Etiquette
- Guest Relations
- Guest Satisfaction
- Task Management
- Laptops
- Internet Access
- Defining Requirements
- Inventory Management
- Sales Promotion
- Event Coordination
- Responsible Alcohol Service
- Vendor Relationship Management
- Customer Relations
- Bar Management
- Staff Training
- Organizational ability
- Supervisory Experience
- Guest Interaction
- Training and mentoring
- Outgoing Personality
- Relationship Building
Certification
Have had Hospitality Management certificate
Currently have ServSuccess and food handlers
Timeline
Bar Manager
Cordes Diner and Bar
02.2024 - 06.2024
Safety Manager
JCS Construction Svcs LLC
02.2020 - 06.2023
Bartender
Billy jacks
03.2014 - 12.2015
Butcher
Mayer Market
09.2012 - 07.2016
Cactus High School
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