PAULA PHONISAY
Milwaukee
Summary
I'm currently a full-time student and part time barista experienced with crafting high-quality beverage and creating a welcoming environment for my customers. I'm dedicated to making interpersonal connections whether that is with my coworkers, managers, or customers as it continues to encourages me to learn and experience more for myself.
Overview
7
7
years of professional experience
Work History
Café Barista
Barnes and Nobles
03.2023 - Current
- Consistently exceeded daily and weekly productivity in-store goals.
- Collaborated with team members to streamline workflow during peak hours, improving operational efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Prepared high-quality espresso beverages, ensuring consistency and adherence to company standards.
Warehouse Associate
Amazon
11.2020 - 08.2022
- Examining and inspecting packages thoroughly for defects and damages.
- Picked, packed, and processed high volumes of customer orders with speed and precision.
- Lifted and moved packages up to 50lbs, demonstrating strong physical endurance.
- Coordinated inventory management processes to ensure accurate stock levels.
Retail Associate
Boxlunch
11.2020 - 05.2021
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted customers with product selection, returns, and inquiries in a high-traffic setting.
- Assisted in merchandising strategies, optimizing product displays to maximize visibility and drive sales.
Café Barista
Starbucks
10.2018 - 12.2019
- Prepared and served a variety of handcrafted beverages in a fast-paced environment.
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
Education
No Degree - Communications
University of Wisconsin – Milwaukee
Milwaukee, WI01-2027
Skills
- Reliability and punctuality
- Workplace safety
- Multitasking and organization
- Relationship building
Timeline
Café Barista
Barnes and Nobles
03.2023 - Current
Warehouse Associate
Amazon
11.2020 - 08.2022
Retail Associate
Boxlunch
11.2020 - 05.2021
Café Barista
Starbucks
10.2018 - 12.2019
No Degree - Communications
University of Wisconsin – Milwaukee