Paula Pirela
Smithfield,NC
Summary
Compassionate professional with a background in counseling fields, known for high productivity and efficient task completion. Possess specialized skills in active listening, crisis intervention, and behavioral analysis. Excel at empathy, communication, and problem-solving to foster positive outcomes in challenging situations.
Overview
20
20
years of professional experience
Work History
Shift Leader (line Cook)
Lucky 32 Southern Kitchen
Cary, NC
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
Case Manager Specialist (Portugal)
Assosiacao Venezuela Amiga
Portugal, Loule
04.2020 - 03.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Served as a mentor and advocate for migrant families, providing guidance and encouragement as they navigated through cultural adjustments, migration and academic challenges.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Case Manager Coordinator
Volunteer Work
Trujillo, Peru
07.2018 - 02.2020
- Managed cases of immigrants clients receiving social or community service support.
- Coordinated and managed volunteer activities for community service projects.
- Helped families navigate social services, immigration, education and health system, and access needed resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Supported individuals through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Represented organization positively and professionally while providing community with much-needed services.
- Used strong interpersonal communication skills to convey information to others.
Counselor
Ministry Of Labor
Maracaibo, Zulia-Venezuela
04.2005 - 11.2017
- Served as an advocate for vulnerable populations through diligent representation in court proceedings and policy discussions.
- Advised individuals on various legal matters with sensitivity to their unique circumstances and potential consequences.
- Achieved successful case outcomes by conducting thorough research and developing strong legal arguments.
- Advised clients on various legal matters with sensitivity to their unique circumstances and potential consequences.
- Provided guidance on ethical considerations pertaining to ongoing cases, promoting transparency and accountability within the office environment.
- Mentored junior attorneys on trial strategy, negotiation tactics, and legal writing skills to bolster team effectiveness.
- Improved efficiency within the office by implementing streamlined processes for document management and case tracking.
- Cultivated strong relationships with opposing counsel through professional conduct during negotiations and courtroom proceedings.
- Handled sensitive information with discretion and professionalism, maintaining confidentiality as required by law and agency policy.
- Negotiated favorable settlements in numerous civil disputes, saving time and resources for all parties involved.
- Enhanced communication between legal teams by creating clear, concise written reports and memos.
- Collaborated with law enforcement agencies for timely evidence gathering and case preparation.
- Managed a diverse caseload while adhering to strict deadlines, effectively prioritizing tasks based on urgency and importance.
- Participated in community outreach events to promote awareness of public safety issues and available resources for assistance.
- Enforced state laws and regulations concerning health, safety, welfare, crime and civil statutes.
- Appeared in public or private settings to discuss law and policy.
- Investigated and prosecuted consumer protection cases.
- Analyzed legal documents and identified pertinent issues for clients.
Intern
Ministry Of Labor
Maracaibo, Zulia-Venezuela
10.2004 - 01.2005
- Conducted comprehensive investigations into alleged violations of state laws, ensuring proper enforcement actions were taken when necessary.
- Served as an advocate for vulnerable populations through diligent representation in court proceedings and policy discussions.
- Advised clients on various legal matters with sensitivity to their unique circumstances and potential consequences.
- Achieved successful case outcomes by conducting thorough research and developing strong legal arguments.
- Improved efficiency within the office by implementing streamlined processes for document management and case tracking.
- Handled sensitive information with discretion and professionalism, maintaining confidentiality as required by law and agency policy.
- Negotiated favorable settlements in numerous civil disputes, saving time and resources for all parties involved.
- Participated in community outreach events to promote awareness of public safety issues and available resources for assistance.
- Reviewed motions, briefs and other various legal documents.
- Appeared in public or private settings to discuss law and policy.
Education
BBA - Law
La Universida Del Zulia
Maracaibo-Venezuela04-2005
Skills
- Problem-solving
- Case documentation
- Time management
- Relationship building
- Organization and multitasking
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Interdisciplinary collaboration
- Community service
- Computer skills
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Shift Leader (line Cook)
Lucky 32 Southern Kitchen
04.2023 - Current
Case Manager Specialist (Portugal)
Assosiacao Venezuela Amiga
04.2020 - 03.2023
Case Manager Coordinator
Volunteer Work
07.2018 - 02.2020
Counselor
Ministry Of Labor
04.2005 - 11.2017
Intern
Ministry Of Labor
10.2004 - 01.2005
BBA - Law
La Universida Del Zulia
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