Manager with extensive experience across diverse fields, adept at leading and motivating teams to achieve operational excellence by fostering strong relationships with both clients & staff & Administration. overseeing project execution, and driving consistent performance improvements in dynamic environments, while demonstrating strong analytical and problem-solving skills to navigate complex challenges.
Hi, I’m
Paula Popa
Mays Landing,NJ
Summary
Overview
32
years of professional experience
1
Certificate
Work History
Macys Department StoreMays Landing
Customer services & Administrative Support lead
07.2023 - Current
Job overview
- Setup employee accounts and provide credentials for access to systems
- Help integrate new employees into the company culture and connect them with mentors.
- Assist in building a productive, enthusiastic team
- Motivate and assist in improving the overall store culture climate for chdyi& colleagues.
- Implemented visual merchandising standards to enhance product display
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Ensured compliance with established policies and procedures related to customer service operations.
- Maintained a high degree of confidentiality when dealing with sensitive information.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered positive work environment through comprehensive employee relations program.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Kelly EDUMays Landing
Special Education Substitute Teacher K-12 ESL Support Substitute
01.2016 - Current
Job overview
- Adapted instructional methods to meet unique needs of special education students.
- Maintained a safe and inclusive environment for all learners during lessons.
- Supported implementation of behavioral intervention strategies in classroom settings.
- Communicated regularly with parents regarding their child's academic progress.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Interacted physically and verbally with students throughout each day.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Worked with students to promote learning and pro-social development.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Self-employeedMays Landing, New Jersey
Dental Practice Consultant & Advisor
01.2016 - Current
Job overview
- Analyzed client needs and recommended tailored practice solutions.
- Provided ongoing support and guidance during implementation phases.
- Evaluated employee productivity levels through daily observation techniques.
- Served as a liaison between physicians, staff, patients, payers
- Implemented new technologies into the practice environment as needed
- Provided coaching and mentoring to junior practice consultants.
- Developed and implemented practice management strategies to improve workflow efficiency.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Signature Smiles DentalVineland, New Jersey
Regional Practice Administrator & Clinical Operations Manager
01.2000 - 01.2017
Job overview
- Highlight experience overseeing the operations of multiple dental practices within a geographic region, including managing staff, ensuring compliance with regulations, driving revenue goals, implementing operational strategies, and providing support to individual office managers to optimize patient care and practice profitability across all locations.
- Monitored and analyzed financial performance of each practice, including revenue, expenses, and profitability.
- Ensured adherence to company policies and procedures, including clinical protocols, billing compliance, and patient privacy regulations.
- Implemented operational initiatives to optimize patient flow, scheduling, and utilization of resources.
- Identified growth opportunities within the region and implemented strategies to increase revenue and market share.
- Conducted regular quality assurance audits to ensure compliance with dental practice standards and regulatory requirements.
- Investigated and addressed any complaints or quality concerns raised by patients.
- Provided training and support to staff on compliance protocols and best practices.
- Analyzed patient data to identify trends and implement targeted marketing.
- Implemented and monitored office policies and procedures, manage inventory, and ensure that the practice is equipped with the necessary supplies and equipment.
Old Country BuffetMays Landing, New Jersey
Administrative Support, Front of House Manager, Community Coordinator
01.1996 - 01.1998
Job overview
- Managed daily front of house operations and staff scheduling.
- Managed day-to-day restaurant operations with focus on quality and meeting
- Interviewed, hired and trained new employees.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Controlled and maintained labor costs through careful scheduling.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Trained front of house staff in customer service excellence and operational procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
Boaters WorldMays Landing
Key Holder, Community Affairs Coordinator
01.1994 - 01.1996
Job overview
- Coordinated with management on promotional displays and seasonal product placement
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Partnered with store leadership team to learn and understand management processes and reports.
- Developed extensive product knowledge, growing revenue, and building consumer base
- Ensured compliance with all company policies and procedures.
- Handled customer inquiries and complaints with professionalism and patience.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Built lasting client relationships by organizing and planning sales events.
CVS StoresMays Landing
General PT Sales Associate
01.1994 - 08.1995
Job overview
- Processed transactions efficiently using point-of-sale systems.
- Greeted customers and provided exceptional customer service
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Health sciences
AS
University Overview
Behavioral Sciences
AS
University Overview
Skills
- Interpersonal
- Complex Problem-Solving
- Operational Management
- Analytical Skills
- Adaptive
- Time Management
- Sales and Performance Management
- Cross-functional Support
- Leadership and Team Builder
- Empath (High EQ!)
- Talent Development
- Employee relations
- Onboarding processes
- Policy compliance
- Sales optimization
- Staff training
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Adaptability strategies
- Hands on approach
- Cross-functional coordination
- Activity planning
- Support services
- Incident management
- Self motivated
- Customer service expert
- Documentation and reporting
- Customer engagement
- Client communication
- Security protocol
- Training development
- Effective communication
Certification
- ESL K-12
- NJ Special Ed K-12
- Retail Store Management
- SHRM
- PMP
- SIGMA6
Timeline
Customer services & Administrative Support lead
Macys Department Store
07.2023 - Current
Special Education Substitute Teacher K-12 ESL Support Substitute
Kelly EDU
01.2016 - Current
Dental Practice Consultant & Advisor
Self-employeed
01.2016 - Current
Regional Practice Administrator & Clinical Operations Manager
Signature Smiles Dental
01.2000 - 01.2017
Administrative Support, Front of House Manager, Community Coordinator
Old Country Buffet
01.1996 - 01.1998
General PT Sales Associate
CVS Stores
01.1994 - 08.1995
Key Holder, Community Affairs Coordinator
Boaters World
01.1994 - 01.1996
Health sciences
AS
Behavioral Sciences
AS
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