Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paula Porter

Fall River,MA

Summary

Dynamic and results-oriented professional with extensive experience in case management and care coordination. Excelled in developing comprehensive case plans and advocating for client rights, showcasing exceptional problem-solving and relationship-building skills. Achieved significant positive client outcomes through effective case documentation and collaboration with healthcare professionals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

Catholic Charities of Fall River
05.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Lead Health Care Ambassador

Optum Health
01.2023 - 05.2024
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
  • Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
  • Established a mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
  • Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Care Coordinator

Stanley Street Resources and Treatment
06.2017 - 12.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Education

Bachelor of Science - Psychology

Purdue Global University
West Lafayette
05-2019

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Documentation And Reporting
  • Relationship Building
  • Decision-Making
  • Conflict Resolution
  • Positive Attitude
  • Email and Telephone Etiquette
  • Client Advocacy
  • Care Coordination
  • Community Resources
  • Case Planning
  • Emotional awareness
  • MS Office

Certification

  • Certified Community Health Worker
  • Certified Spanish Medical Interpreter

Languages

Spanish
Native or Bilingual

Timeline

Case Manager

Catholic Charities of Fall River
05.2024 - Current

Lead Health Care Ambassador

Optum Health
01.2023 - 05.2024

Care Coordinator

Stanley Street Resources and Treatment
06.2017 - 12.2022

Bachelor of Science - Psychology

Purdue Global University

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Paula Porter