Paula Porter
Fall River,MA
Summary
Dynamic and results-oriented professional with extensive experience in case management and care coordination. Excelled in developing comprehensive case plans and advocating for client rights, showcasing exceptional problem-solving and relationship-building skills. Achieved significant positive client outcomes through effective case documentation and collaboration with healthcare professionals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Catholic Charities of Fall River
05.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Lead Health Care Ambassador
Optum Health
01.2023 - 05.2024
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Established a mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Care Coordinator
Stanley Street Resources and Treatment
06.2017 - 12.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed resource directory for clients, simplifying their search for essential services.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Bachelor of Science - Psychology
Purdue Global University
West Lafayette05-2019
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Community Resources
- Case Planning
- Emotional awareness
- MS Office
Certification
- Certified Community Health Worker
- Certified Spanish Medical Interpreter
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Catholic Charities of Fall River
05.2024 - Current
Lead Health Care Ambassador
Optum Health
01.2023 - 05.2024
Care Coordinator
Stanley Street Resources and Treatment
06.2017 - 12.2022
- Certified Community Health Worker
- Certified Spanish Medical Interpreter
Bachelor of Science - Psychology
Purdue Global University
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