Dedicated and proactive law enforcement professional offering 22 years of experience in office, call center and dispatch settings with advanced skills in multitasking and handling stressful situations. In depth knowledge of Florida law and regulatory guidelines.
Hi, I’m
Paula J. Potter
Orlando,FL
Summary
Overview
27
years of professional experience
Work History
Brevard County Sheriff's Office
Desk Officer
08.2016 - 07.2022
Job overview
- Greeted visitors and assisted them by answering questions and escorted them through the secure office.
- Answered precinct phones and transferred callers to the appropriate deputy, detective or supervisor.
- Created case packages of documents to be presented by the State Attorney in court.
- Created incident reports for civilians regarding criminal activities.
- Fingerprinted citizens for employment and legal forms.
- Completed supply orders for all deputies and supervisors.
- Collaborated with divisional supervisors to maintain consistency in all operations.
- Supported and provided keen insight into operational activities.
- Also held this position from April 2006 until April 2011.
Brevard County Sheriff's Office
Senior Administrative Assistant
04.2011 - 08.2016
Job overview
- Provided top notch administrative functions for the Jail Commander.
- Controlled and managed document processes by reviewing files, records and spreadsheets and digitizing all documents to confirm accuracy and comply with submission requirements for the court system in compliance with Sheriff's Office procedures.
- Oversaw the nominations for deputy and civilian of the month.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Wrote and prepared deliberate agendas for supervisors meetings.
Atlantis Travel
General Manager
03.1995 - 11.1999
Job overview
- Managed budget implementations, employee reviews, training, schedules, payroll and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Provided problem resolution for clients who had itinerary disruptions..
- Completed weekly reporting of airline ticket sales to ARC.
Brevard County Sheriff's Office
Emergency Communications Officer
01.2000 - 04.2006
Job overview
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch law enforcement units while tracking data in real-time environments. Personally averaged more than one hundred calls per shift. Relayed latest information to deputies via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Became a Communications Training Officer after one year of service, training new Communications Officers in all facets of emergent situations. Kept detailed log books and grades for each new officer that could be subpoenaed in a court proceeding.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
The Pennsylvania State UniversityState College, PA
Bachelor of Arts from English And Theatre
University Overview
- Relevant Coursework: English Grammar, Proofreading and Editing.
Eastern Florida State CollegeMelbourne, FL
No Degree from Crime Scene Technology
University Overview
- Professional Development: Included five courses related to providing the proper implementation of securing a crime scene, logging all data accurately and completely and completing the required case report or supplemental report.
Eastern Florida State CollegeMelbourne, FL
No Degree from Line Supervision For Law Enforcement
University Overview
- Professional Development: 80-hour course in supervising law enforcement personnel and civilian personnel in a dispatch/call center setting.
- Research Project: Completed a group project to study how law enforcement would respond to an explosion in a cruise terminal or cruise ship, to include crowd control, evacuation and determination of the proximate cause for the explosion.
Skills
- Time Management
- Complex Problem-Solving
- Reading Comprehension
- Visitor Management
- Social Perceptiveness
Availability
See my work availability
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Available
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sunday
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evening
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Timeline
Desk Officer
Brevard County Sheriff's Office
08.2016 - 07.2022
Senior Administrative Assistant
Brevard County Sheriff's Office
04.2011 - 08.2016
Emergency Communications Officer
Brevard County Sheriff's Office
01.2000 - 04.2006
General Manager
Atlantis Travel
03.1995 - 11.1999
The Pennsylvania State University
Bachelor of Arts from English And Theatre
Eastern Florida State College
No Degree from Crime Scene Technology
Eastern Florida State College
No Degree from Line Supervision For Law Enforcement
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