Paula Powell
Maple Grove,MN
Summary
Dynamic leader with a proven track record at Twin Cities Orthopedics, enhancing patient care and streamlining operations. Skilled in HIPAA Compliance and fostering team collaboration, I significantly improved patient satisfaction and operational efficiency. Expert in clinical management and administrative leadership, I drive continuous improvement and maintain high standards of patient care.
I operate with a high level of professionalism, motivation and commitment to patient satisfaction. Over 29 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping. My goal is to make our patients feel they are our number 1 priority and to create an atmosphere where our employees want to come to work.
Overview
46
46
years of professional experience
Work History
Clinic Manager
Twin Cities Orthopedics
09.1995 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with over 50 physicians, and over 350 staff members
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
- Improved patient experience by introducing patient feedback mechanism and addressing concerns promptly.
- Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
- Enhanced team morale and reduced staff turnover by establishing comprehensive employee recognition program.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Enhanced patient satisfaction scores by implementing new customer service training for front desk staff.
Store Manager
Pearson's Luggage and Travel
11.1978 - 08.1995
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Glen Oaks High School
Baton Rouge, LA05-1979
Skills
- Administrative Leadership
- HIPAA Compliance
- Clinical management
- Employee Training
- Operations Management
- Employee Recruitment
- Patient Care Coordination
- Program Management
- Corporate Compliance
- Records Management
- Urgent Care
- Patient Flow
- Technical Troubleshooting
- Critical Thinking
Timeline
Clinic Manager
Twin Cities Orthopedics
09.1995 - Current
Store Manager
Pearson's Luggage and Travel
11.1978 - 08.1995
High School Diploma -
Glen Oaks High School
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