Paula Proffitt
Knoxville,TN
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing a variety of tasks and offering coworkers support. Managerial skills including time management, project prioritization, personnel management, and deadline achievement with quality results. Excellent critical thinking skills honed through seven years of pre-hospital patient care. Proven ability to maintain confidentiality, quickly learn complex tasks, and maintain a high standard of quality. Responsible, punctual and productive professional when working with little to no supervision.
Overview
32
32
years of professional experience
Work History
Medical Assistant
Tennova Heart
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Homeschool Educator
Self-employed
02.2015 - 08.2023
- Adapted teaching methods and lesson plans to changing student needs.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Led and coordinated multi-grade educational activities to develop students' physical, emotional and social growth.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Evaluated classical, student-lead and unschooling methodologies for best option.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Client Advocate, Tax Resolution Team
Jackson Hewitt
03.2021 - 08.2022
- Acted as liaison and case manager for continual caseload of 150 clients with complex tax-related issues.
- Obtained confidential information and documentation from clients, state taxing authorities, and IRS for discovery purposes.
- Strategized and drafted resolution options through collaboration with Enrolled Agents and Tax Lawyers.
- Drafted and filed various legal documents pertinent to tax resolution.
- Used strong analytical and problem-solving skills to evaluate and determine the best course of action to resolve client issues.
- Thoroughly documented every interaction on cases.
- Used tasking system daily to ensure consistent communication, case flow, and follow through.
- Assisted with supervisory duties such as Teams chat monitoring, new hire mentoring, and template creation.
- Maintained positive working environment using active listening and prompt problem solving.
- Submitted returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Offered clients recommendations to reduce tax liabilities.
- Analyzed financial records to verify accuracy of tax returns.
- Identified potential audit red flags to minimize risk of IRS audits.
- Researched complex tax issues utilizing online resources and professional tax software.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Developed tax plans and projections to help clients meet objectives.
- Liaised with tax lawyers to confirm accuracy of client tax returns.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Calculated estimated tax payments for clients.
- Facilitated communication between clients and tax authorities.
- Responded to inquiries from IRS and other tax authorities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Prepared written responses to resolve state and federal notices.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Digital Customer Service Rep
Jackson Hewitt
01.2019 - 01.2020
- As a member of a founding team for a new business initiative, responded to customer questions accurately and quickly via phone or live chat to provide exemplary service to clients.
- De-escalated and handled difficult client situations with professionalism and courtesy.
- Used multiple online tools to research and answer client questions.
- Diligently documented over 40 client contacts per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Friday Biology Teacher
FACE School
01.2018 - 01.2020
- Simplified lesson plans in line with curriculum and assist students.
- Monitored student progress, recorded grades, and communicated with parents.
- Evaluated student's learning styles and modified teaching methods accordingly to benefit all students.
- Maintained student safety at all times.
- Utilized Google Classroom for documentation and communication to 15 students.
- Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
- Developed materials for laboratory activities, homework assignments and handouts to facilitate learning.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Assessed student comprehension through regular quizzes, tests, and assignments.
- Produced engaging lesson plans and activities to help students master learning objectives.
Patient Billing Specialist
American Medical Response, Portland Operations
04.2007 - 09.2007
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Liaised between patients, insurance companies, and billing office
EMT-IV
Clark County AMR
01.2003 - 01.2007
- Responded to 911 calls and provided emergency medical care to the citizens of Clark County, WA.
- Provided medical care in accordance with local and state laws.
- Adhered to HIPPA guidelines.
- Extensive documentation of patient care utilizing EMR systems.
- Worked closely with local hospitals, fire departments, and law enforcement.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
- Collaborated with medical doctors and other healthcare professionals.
- Dispensed medications and monitored patient reactions.
- Educated public on emergency medical services.
- Performed medical tests and collected samples for laboratory analysis.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Evaluated patient histories to assess and prioritize levels of care.
EMT-IV
Olympic Ambulance
05.2001 - 01.2003
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Trained new EMTs on proper protocols and procedures.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Manager
The Window & Door Shoppe
03.1992 - 03.2001
- Managed and motivated 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in administrative and sales capacities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Closed lucrative multi-million dollar sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated travel and accommodations for event attendees and staff.
Skills
- Case management
- Travel Coordination
- Master Calender Management
- Business Correspondence
- Process Improvement
- Business Administration
- Research legal / medical records
- Legal / medical documentation
- Inventory Management
- Complex Problem-Solving
- Customer Service
- Project Management
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
Tennova Heart
09.2023 - Current
Client Advocate, Tax Resolution Team
Jackson Hewitt
03.2021 - 08.2022
Digital Customer Service Rep
Jackson Hewitt
01.2019 - 01.2020
Friday Biology Teacher
FACE School
01.2018 - 01.2020
Homeschool Educator
Self-employed
02.2015 - 08.2023
Patient Billing Specialist
American Medical Response, Portland Operations
04.2007 - 09.2007
EMT-IV
Clark County AMR
01.2003 - 01.2007
EMT-IV
Olympic Ambulance
05.2001 - 01.2003
Manager
The Window & Door Shoppe
03.1992 - 03.2001
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